UPS adds three more US training centres
UPS has announced the addition of three new UPS Integrad driver training locations in Dallas, Phoenix, and Portland, Oregon. There are currently UPS Integrad locations in Franklin Park and Landover.
UPS Integrad training centres provide drivers with experiential training, modelled on the philosophy of ‘teach me, show me, let me’. Drivers learn the UPS driving and service methods, are shown how the methods work, and then practice them in a realistic, hands-on fashion.
UPS Integrad uses a mixture of 3D computer simulations, webcast learning modules and traditional classroom instruction to compliment hands-on safety, delivery and customer service training in a controlled environment. UPS Integrad also provides driver supervisors with an experiential ‘train-the-trainer’ education.
Anne Schwartz, UPS Vice President of Global Leadership and Talent Development, said: "This is an investment in our workforce that we know pays dividends. UPS Integrad trains our drivers to be safer, more efficient and ultimately to give better service to our customers."
UPS initially worked with the Massachusetts Institute of Technology, Virginia Tech and the Institute for the Future to study the way young people learn in an increasingly computerised culture. Since the first UPS Integrad site opened in Landover in 2007, UPS has seen dramatic improvement in safety, production and service indices, as well as workforce retention.
"Our new drivers tell us they are more confident and better prepared to serve customers after attending training at UPS Integrad." Schwartz said.
The Phoenix facility welcomed its first students in October. The Portland facility is scheduled to open late fourth quarter of 2014, and the Dallas site is scheduled to open in mid-2015.
UPS (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including transporting packages and freight; facilitating international trade, and deploying advanced technology to more efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide.