UPS adds three more US training centres
UPS has announced the addition of three new UPS Integrad driver training locations in Dallas, Phoenix, and Portland, Oregon. There are currently UPS Integrad locations in Franklin Park and Landover.
UPS Integrad training centres provide drivers with experiential training, modelled on the philosophy of ‘teach me, show me, let me’. Drivers learn the UPS driving and service methods, are shown how the methods work, and then practice them in a realistic, hands-on fashion.
UPS Integrad uses a mixture of 3D computer simulations, webcast learning modules and traditional classroom instruction to compliment hands-on safety, delivery and customer service training in a controlled environment. UPS Integrad also provides driver supervisors with an experiential ‘train-the-trainer’ education.
Anne Schwartz, UPS Vice President of Global Leadership and Talent Development, said: "This is an investment in our workforce that we know pays dividends. UPS Integrad trains our drivers to be safer, more efficient and ultimately to give better service to our customers."
UPS initially worked with the Massachusetts Institute of Technology, Virginia Tech and the Institute for the Future to study the way young people learn in an increasingly computerised culture. Since the first UPS Integrad site opened in Landover in 2007, UPS has seen dramatic improvement in safety, production and service indices, as well as workforce retention.
"Our new drivers tell us they are more confident and better prepared to serve customers after attending training at UPS Integrad." Schwartz said.
The Phoenix facility welcomed its first students in October. The Portland facility is scheduled to open late fourth quarter of 2014, and the Dallas site is scheduled to open in mid-2015.
UPS (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including transporting packages and freight; facilitating international trade, and deploying advanced technology to more efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide.
Pandora and IBM digitise jewellery supply chain
Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery.
The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales.
A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.
Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs.
Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption.
"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added.
Pandora’s pivot to digital
The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand.
“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”
Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”.