May 17, 2020

SAP Ariba: inside the Ariba Network

Supply Chain
Sean Galea-Pace
2 min
SAP Ariba is the world’s leader in global spend management.
SAP Ariba is the world’s leader in global spend management.

Through its Ariba Network, the largest digital business-to-business network worldwide, c...

SAP Ariba is the world’s leader in global spend management.

Through its Ariba Network, the largest digital business-to-business network worldwide, collaboration is streamlined as buyers and suppliers work together on transactions, strengthening their relationships and unlocking new business opportunities together. In a bid to expand the value the firm delivers to its customers, SAP Ariba and Swisscom has this week announced a partnership to connect the Ariba Network and Switzerland’s leading procurement platform, Conextrade, together.

“We are opening the Ariba Network to well-established geographic and industry-specific networks that are preferred for their unique capabilities with regulations, protocols and formats,” said Sean Thompson, senior vice president, Business Network and Ecosystem, SAP Ariba and SAP Fieldglass. “With this move, we are taking a leading step forward to create a network of networks that delivers even greater value to our customers.”

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The partnership signifies intent. The connection between the networks will allow suppliers to reach new buyers while keeping procurement operations in an established and preferred, but now connected, system. While at the same time, buyers will be granted access to new suppliers through connection to Conextrade by expanding the Ariba Network.

SAP Ariba is providing its customers with access to trade with companies on industry-specific business networks and in different geographies as well as additional integration capabilities and industry-specific protocols and formats. Connecting over 4.4mn companies in 190 countries, the Ariba Network provides companies with a single, centralized place to identify opportunities, find innovative solutions and securely share information and close deals. Having been acquired by SAP in 2012, Ariba became the world’s largest business software firm following the launch of its brand identity in 2016 with over $2.9trn in commerce is transacted annually on the Ariba Network.

Did you know?

SAP Ariba ranked in first place in Supply Chain Digital’s Top 10 software companies in October.

 

For more information on all topics for Procurement, Supply Chain & Logistics - please take a look at the latest edition of Supply Chain Digital magazine.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

supplychain
IBM
Pandora
omnichannel
2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 

 

Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 
 

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