ProMach completes acquisition of STOCK America
The US-based manufacturing company, ProMach, has continued to enhance its portfolio offering following the purchase of STOCK America, according to Supply Chain Management Review.
As the worldwide leader in packaging machinery solutions, the introduction of STOCK will see the expansion of ProMach’s growing line-up of solutions for the resort room.
Mark Anderson, ProMach President and CEO, commented: “We’re pleased to welcome the outstanding Stock team to ProMach. We were already well-positioned with Allpax, a leading retort product brand, in our portfolio. The addition of Stock and their large installed base of innovative sterilization equipment bolsters our customer base, extends our keystone retort product line-up, and strengthens our capability to provide the most comprehensive sterilization solutions in the food processing industry. We will invest in Stock so they can continue providing industry leading solutions and support to their customers.”
Having been a technology leader in processing and in-container sterilization solutions for over 40 years, the firm provides a range of equipment, systems and services to the North American food processing industry.
Current STOCK President, Timothy Schurr, who is set to join ProMach as Vice President and General Manager of STOCK, said: “ProMach has an excellent reputation for investing in their product brands and combining their unique strengths to better serve customers. As part of the ProMach family, the Stock and Allpax product brands bring together a great deal of experience and success in complementary and diverse markets. Together we have an outstanding opportunity to offer the best retort technologies, to better serve our mutual customers, and introduce new customers to some of the packaging industry’s most innovative solutions across the entire packaging line including the ability to provide complete integrated lines that start with the retort room.”
Pandora and IBM digitise jewellery supply chain
Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery.
The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales.
A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.
Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs.
Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption.
"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added.
Pandora’s pivot to digital
The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand.
“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”
Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”.