May 17, 2020

Outsourcing report exposes fundamental flaws, by MooD International

Supply Chain Digital
Supply Chain
supply chain news
Freddie Pierce
3 min
MooD International's outsourcing report
New models offer beleaguered outsourcers the solution to underperforming contracts MooD Internationals State of Relations in Outsourcing 2013 report, w...

New models offer beleaguered outsourcers the solution to underperforming contracts

MooD International’s State of Relations in Outsourcing 2013 report, which involves the views of 200 senior managers and directors responsible for outsourcing in some of the UK’s largest companies, revealed that in areas of ‘transparency’, ‘understanding the business model’, ‘being trustworthy’ and ‘innovation’ there was a large gap between client expectation and supplier performance.

“Greater transparency and building trust are critical to improving relations,” said George Davies, CEO of MooD International. “There is a move towards using new models such as ‘multiple supplier’ so companies can capitalise on different outsourcer’s specialisations and become more agile. These new models offer an opportunity for both outsourcers and clients to improve the performance of contracts. The trend towards introducing service integrators, for example, has the potential to be a second set of eyes for both client and supplier, to ensure contracts deliver real value for organisations.

“However, whether contracts are single source or multi-source the answer is simple: put in place objectives and measurements that focus on the achievement of business goals – then report on them consistently.”

Key findings in the report include:

·      On average, clients score their relationships with outsourcers a seven out of 10, this drops to six out of 10 amongst Board members

·      60 per cent think that outsourcers should have the authority to make decisions but only a third give their partners decision-making powers

·      63 per cent think that relaxing controls on decision-making would increase commercial benefits

·      Consistent information is important to almost 90 per cent but outsourcers only score a six out of 10 for providing this

·      72 per cent say they evaluate success entirely or mainly on service levels as opposed to business impact, despite half saying ‘business transformation’ or ‘strategic alignment’ is the most critical way they use outsourcing partners

·      29 per cent see the trend moving towards outsourcing the management of multi-suppliers / SIAM

·      Only 11 per cent felt extremely confident their organisation has the skills in-house to manage SIAM effectively

George Davies said: “Getting the measurement and reporting on contracts right is fundamental to improving relations and both sides have responsibilities when it comes to running a successful outsourcing contract. Access to dynamic and up to the minute information across the full range of business functions is critical in managing these complex contracts and limiting risk.

“By tying metrics to business outcomes and strategic business objectives, suppliers are able to evidence where they are adding real value to an organisation. This will help them improve their dialogue with the Board and ensure outsourcing, once again, contributes to the success of business.”

For a copy of the full report visit

About the research

Structured telephone interviews were carried out by Illuma Research amongst 201 senior managers and directors in top UK private sector organisations during September 2013.

About MooD

MooD International’s business solutions use business language and highly visual perspectives to help senior managers understand what’s happening, and to identify and evaluate options to improve business outcomes. Its performance and governance systems are configured using award-winning technologies that have been instrumental in delivering efficiency gains and savings to the tune of hundreds of millions of pounds to the British Government and to the economies of major enterprises. 

MooD performance and governance systems are the ally of the business manager by identifying what is needed to be known to achieve business objectives and then presenting relevant information in a concise and visual way, drawn from myriad of sources within the organisation. It has applications in service performance management, outsourcing and cyber security.

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Jul 25, 2021

People Moves: Kuehne+Nagel, Asuccini, Algo

2 min
Stay up to date on the latest supply chain executive moves and promotions, including Kuehne+Nagel, Algo, and Asuccini LLC

Peer Gjeow Rasmussen


Was: Managing Director, Kuehne+Nagel India
Now: Managing Director, Kuehne+Nagel Singapore and Malaysia 

Skilled in freight forwarding, logistics management, and international logistics, Peer Gjeow Rasmussen has worked for almost two decades to make Kuehne+Nagel a global leader in supply chain. With experience in Thailand, China, Denmark, the USA, and India, Rasmussen is poised to excel in the company’s diverse Singapore and Malaysia divisions. Said Jens Drewes, President of Kuehne+Nagel Asia-Pacific: "Peer’s proven leadership will ensure continued strategic growth and success." 


Heidi Turk


Was: SVP Supply Chain, NBC Universal
Now: Chief Customer Success Officer, Algo

Heidi Turk has been named Chief Customer Success Officer at Algo, a leading supply chain intelligence SaaS solutions provider. Prior to joining Algo, Turk spent the 23 years with NBC Universal, most recently as SVP Supply Chain.

Amjad Hussain, Chairman, founder and CEO, said: “Heidi’s deep knowledge of hard-goods manufacturing, distribution and retail channel operations will take Algo's white-glove, customer-centric service and support to the next level."

Jim Vrtis


Now: Vice Chairman, Board of Directors, Asuccini

Jim Vrtis has been elected to the board of directors at Asuccini LLC, the leading international logistics transportation management software company. Vrtis will join as the Vice Chairman, and continue his role as CEO at Artemis ABA Inc. 

Vrtis has more than 20 years of industry experience working in transportation and logistics. Ashkan Shamili, Founder & CEO, said: “With the addition of Jim to our Board, we are committed to providing our customers with an innovative customised transportation management system built in the Salesforce cloud and tailored to the way our customers run their business.”

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