May 17, 2020

Outsourcing leader Infosys faces visa misuse probe

Supply Chain
Supply Chain Problems
Freddie Pierce
2 min
Outsourcing giant Infosys is facing an expanded U.S. federal investigation on alleged visa misuse
Infosys just cant find a way to stay out of the headlines. The Indian outsourcing giant was accused by employee Jack Palmer in Alabama of misusing a vi...

Infosys just can’t find a way to stay out of the headlines.

The Indian outsourcing giant was accused by employee Jack Palmer in Alabama of misusing a visa program to bring Indian employees to the U.S. to work in February.

Now, the sharks are really starting to circle around Infosys.

Two other Infosys managers in the United States have blown the whistle on the outsourcing company and submitted reports to the federal government. This week, it was revealed that the company is facing an expanded federal investigation into the matter of visa misuse.

Infosys denied all of Palmer’s claims, according to papers filed in the lawsuit, and asked a judge to send the case to arbitration. The outsourcing company said it was committed to “absolute compliance” with regards to American visa requirements in a statement.


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 “Infosys is a large and rapidly growing company,” the statement said. “We have made changes over time to certain of our policies relating to the business visa program and we may continue to make improvements in those policies and controls.”

Infosys and Wipro, another huge Indian outsourcing company, have been pressing for longer-term visas called H-1B that allow foreign outsourcing companies to bring in highly skilled foreign workers into America.

With unemployment rates in America remaining high, most U.S. lawmakers have backed off supporting the H-1B visas, citing that American jobs are at risk.

Infosys employs over 130,000 people all over the world, with thousands of low-cost Indian workers employed in the United States.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 


Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 

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