May 17, 2020

JDA Software recognised by Gartner as supply chain leader

Supply Chain
Gartner
jda software
Supply Chain
James Henderson
2 min
JDA Software recognised by Gartner as supply chain leader
JDA Software has again been positioned by Gartner in the Leaders quadrant of the “Magic Quadrant for Supply Chain Planning System of Record.

It is th...

JDA Software has again been positioned by Gartner in the Leaders quadrant of the “Magic Quadrant for Supply Chain Planning System of Record.

It is the only company that has been named a Leader since the report’s inception eight years ago.

JDA continues to be the only company named a Leader in all five Gartner Magic Quadrants for supply chain and retail merchandising solutions, including the 2017 Gartner Magic Quadrant for Sales and Operations Planning Systems of Differentiation.

Read our exclusive interview with JDA's CEO, Girish Rishi, here

The company has also been named a Leader in Gartner’s Magic Quadrant for Transportation Management Systems, Magic Quadrant for Warehouse Management Systems, and Magic Quadrant for Retail Assortment Management Applications.

Gartner’s Magic Quadrant reports position vendors within a particular quadrant.

This report evaluated 20 vendors on completeness of vision (market understanding, marketing strategy, sales strategy, offering (product) strategy, business model, vertical/industry strategy, innovation, and geographic strategy) and ability to execute (product or service, overall viability, sales execution/pricing, market responsiveness/record, marketing execution, customer experience, and operations).

SEE ALSO:

JDA is one of the vendors positioned in the Leaders quadrant in the latest Gartner Magic Quadrant for Supply Chain Planning System of Record.

“We believe this leadership positioning further validates our unique ability to power autonomous supply chain and commerce solutions that leverage market-leading artificial intelligence and machine learning capabilities,” said Desikan Madhavanur, chief development officer, JDA.

“We are the only vendor on earth that can connect supply chain planning and execution in an intelligent, cognitive fashion from end-to-end.

“The supply chain has now moved from node to network, from batch processing to real-time, and from deterministic inventory forecasting to probabilistic, and JDA is the only company capable of connecting these demand signals to power more actionable, profitable business decisions and truly delivering an autonomous supply chain experience to customers.”

Share article

Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

supplychain
IBM
Pandora
omnichannel
2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 

 

Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 
 

Share article