JDA Software launches expanded suite services in EMEA
JDA® Software Group, Inc. has announced the launch of its new suite of strategic services designed to help organisations in EMEA maximise their supply chain performance and keep it running optimally over time.
Having helped hundreds of customers around the world achieve dramatic business results, as well as a sustained competitive advantage, the supply chain experts at JDA Strategic Services can help with a company’s strategic-decision making process in order to profitably meet customer needs.
Increasingly, retailers and manufacturers are realising that they need to re-examine and ultimately transform their supply chains to address challenges impacting their key business processes and affecting their ability to achieve desired revenue, customer service and profit goals.
“Our JDA Strategic Services consultants possess a wealth of knowledge and experience,” said Imran Khan, senior vice president, consulting services, JDA Software. “They are industry experts that understand the supply chain challenges that companies face and they have helped companies specify the highest-impact supply chain solutions and ensure that the entire organisation – from strategic vision and the organisation structure to daily operations practices – are aligned for world-class results.”
JDA’s expanded suite of strategic services offers customised support tailored to address the information, process and resource needs of each individual customer based on the scope of supply chain challenges, including:
· Strategic Vision: JDA helps companies identify their most promising growth opportunities and then defines a one-of-a-kind global supply chain aligned to their business goals. The result is a three- to five-year road map that guides the true transformation of supply-and-demand capabilities.
· Strategic Assessment: Based on key strategic goals, JDA’s qualitative and quantitative analysis delivers specific performance improvements, phased financial benefits, and well-defined timelines to ensure companies have people, processes, metrics and technology tools placed for success.
· End-to-End Design: JDA translates top customer strategies into prioritised, actionable and practical improvement plans – matched by a high-level solution footprint. This enables companies to capitalise on large opportunities for improvement that deliver significant return on investment (ROI) over time, as well as ‘quick win’ operations improvements with a fast payback.
· Readiness Assessment: JDA helps eliminate outdated roles and responsibilities, inefficient or unnecessary processes, misaligned product hierarchies and performance metrics that no longer reflect a company’s realities, offering an infrastructure to operate a world-class supply chain, maximising and accelerating ROI on software investments.
· Business Diagnostic: Once areas of improvement have been identified – such as master planning, demand forecasting or inventory management – JDA quickly maps and recommends leading practice process improvements, all aimed at maximising ROI.
· Change Leadership: JDA ensures that employees understand the underlying reason for change, creating high-impact buy-in and lasting ownership, resulting in a fast return on investment and an energised workforce that delivers continued results.
· Optimisation Services: JDA gathers and analyses performance data, conducts internal interviews, examines daily processes and assesses current performance in key areas to help deliver both short-term financial rewards and long-term strategic benefits.
· Impact Assessment: From functional measures like days of inventory to all-important financial metrics, JDA can quantify what you have achieved, setting the stage for continued incremental improvements and your best options to expand via rollouts to new facilities, added solutions, technology upgrades or process changes.
Pandora and IBM digitise jewellery supply chain
Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery.
The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales.
A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.
Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs.
Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption.
"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added.
Pandora’s pivot to digital
The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand.
“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”
Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”.