Aug 20, 2020

Gartner: how to ensure success in supply chain post-COVID-19

Supply Chain
Sean Galea-Pace
3 min
Supply Chain Digital explores Gartner’s article ‘What improvements can supply chains make to ensure success?’
Supply Chain Digital explores Gartner’s article ‘What improvements can supply chains make to ensure success...

While COVID-19 has disrupted supply chains worldwide, it has presented an opportunity for supply chain leaders to put major enhancements in place. Ahead of the Gartner Supply Chain Executive Conference, Gartner analysts gave insight into the most important things that must happen to advance supply chain operations over the upcoming years.

Invest in digital infrastructure

Noha Tohamy, Vice President and Distinguished Analyst, Gartner, believes that many supply chain organisations struggled to adapt to the evolving market conditions which led to them being at a disadvantage. 

“The pandemic has underscored the need for data-driven, analytics-enabled supply chains,” comments Tohamy. “Many supply chain organisations struggled to sense the unfolding event and respond to changes in market dynamics. Now supply chain organisations must push forward and accelerate their efforts to digitise their supply chains.

“This means more investments in advanced analytics, artificial intelligence and data infrastructure. It also means broader adoption of automated, real-time decision making across the supply chain. And it means committing to upskilling supply chain talent to align with technology. These efforts are essential to withstand and recover from the next disruption.”

Nurture talent, teamwork and collaboration

David Gonzalez, Research Vice President, Gartner, recognises that technology will enable the future supply chain professionals to design and deploy more sustainable and resilient supply chains, however, technology will ultimately never replace the supply chain’s human factor. 

“It is the people factor that drives and delivers the supply chain. The proliferation of digitalisation, automation and robotics across the supply chain means the need to develop talented supply chain professionals is greater than ever.”

Ken Chadwick, Research Vice President, Gartner, believes that the biggest challenges for supply chain success is often around collaboration and end-to-end decision-making. 

“Supply chains need formal organisation changes to link the end-to-end supply chain, build internal social networks to foster information sharing and collaboration, realign goals and objectives to motivate new behaviours and hire and reskill to ensure that people are driven and capable of working in teams.”

Develop and implement a strong vision

Mike Burkett, Vice President and Distinguished Analyst, Gartner, says that the most important thing to advance the supply chain is to translate a vision into value. 

“While it may sound simple, we see so many supply chain leaders struggle to make this happen. But, it starts with daring to have a vision, which requires stepping out of a daily routine to imagine what’s possible,” says Burkett. “Converting this vision to value requires moving beyond experimentation to validating and implementing new ideas. This requires overcoming the many barriers along the way, including resistance to change and fear of failure. Supply chain leaders who can develop the necessary talent and organisational relationships will succeed in translating a great supply chain vision into value.”

Support environmental sustainability

Tom Enright, Research Vice President, Gartner, explains that consumers have been flagging their elevating concerns to the environmental impact of parcel shipments. Consumers are seeking to consolidate their orders into fewer shipments, delay the receipt of non-urgent orders to enable orders to be delivered in the most sustainable fashion and minimise the use of packaging in deliveries. 

“Companies that fail to act and continue to relentlessly pursue faster fulfillment across their operations will become increasingly out of step with their consumers’ concerns.”

Build a competitive, agile and resilient organisation

Mike Griswold, Research Vice President, Gartner, believes that the perception of the supply chain must transform from solely an execution function to a competitive weapon. 

“With the supply chain as a competitive weapon, organisations can transform business models, support growth and deal with disruptions effectively,” says Griswold. “Creating this competitive weapon requires organisations to align their digital, business and supply chain strategies as well as aggressively acquire talent in key areas such as advanced analytics.”

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Jun 11, 2021

NTT DATA Services, Remodelling Supply Chains for Resilience

6 min
Joey Dean, Managing Director of healthcare consulting at NTT DATA Services, shares remodelling strategies for more resilient supply chains

Joey Dean, the man with the coolest name ever and Managing Director in the healthcare consulting practice for NTT DATA and is focused on delivering workplace transformation and enabling the future workforce for healthcare providers. Dean also leads client innovation programs to enhance service delivery and business outcomes for clients.

The pandemic has shifted priorities and created opportunities to do things differently, and companies are now looking to build more resilient supply chains, none needed more urgently than those within the healthcare system. Dean shares with us how he feels they can get there.

A Multi-Vendor Sourcing Approach

“Healthcare systems cannot afford delays in the supply chain when there are lives at stake. Healthcare procurement teams are looking at multi-vendor sourcing strategies, stockpiling more inventory, and ways to use data and AI to have a predictive view into the future and drive greater efficiency.

“The priority should be to shore up procurement channels and re-evaluate inventory management norms, i.e. stockpiling for assurance. Health systems should take the opportunity to renegotiate with their current vendors and broaden the supplier channel. Through those efforts, work with suppliers that have greater geographic diversity and transparency around manufacturing data, process, and continuity plans,” says Dean.

But here ensues the never-ending battle of domestic vs global supply chains. As I see it, domestic sourcing limits the high-risk exposure related to offshore sourcing— Canada’s issue with importing the vaccine is a good example of that. So, of course, I had to ask, for lifesaving products, is building domestic capabilities an option that is being considered?

“Domestic supply chains are sparse or have a high dependence on overseas centres for parts and raw materials. There are measures being discussed from a legislative perspective to drive more domestic sourcing, and there will need to be a concerted effort by Western countries through a mix of investments and financial incentives,” Dean explains.

Wielding Big Tech for Better Outcomes

So, that’s a long way off. In the meantime, leveraging technology is another way to mitigate the risks that lie within global supply chains while decreasing costs and improving quality. Dean expands on the potential of blockchain and AI in the industry

“Blockchain is particularly interesting in creating more transparency and visibility across all supply chain activities. Organisations can create a decentralised record of all transactions to track assets from production to delivery or use by end-user. This increased supply chain transparency provides more visibility to both buyers and suppliers to resolve disputes and build more trusting relationships. Another benefit is that the validation of data is more efficient to prioritise time on the delivery of goods and services to reduce cost and improve quality. 

“Artificial Intelligence and Machine Learning (AI/ML) is another area where there’s incredible value in processing massive amounts of data to aggregate and normalise the data to produce proactive recommendations on actions to improve the speed and cost-efficiency of the supply chain.”

Evolving Procurement Models 

From asking more of suppliers to beefing up stocks, Dean believes procurement models should be remodelled to favour resilience, mitigate risk and ensure the needs of the customer are kept in view. 

“The bottom line is that healthcare systems are expecting more from their suppliers. While transactional approaches focused solely on price and transactions have been the norm, collaborative relationships, where the buyer and supplier establish mutual objectives and outcomes, drives a trusting and transparent relationship. Healthcare systems are also looking to multi-vendor strategies to mitigate risk, so it is imperative for suppliers to stand out and embrace evolving procurement models.

“Healthcare systems are looking at partners that can establish domestic centres for supplies to mitigate the risks of having ‘all of their eggs’ in overseas locations. Suppliers should look to perform a strategic evaluation review that includes a distribution network analysis and distribution footprint review to understand cost, service, flexibility, and risks. Included in that strategy should be a “voice of the customer” assessment to understand current pain points and needs of customers.”

“Healthcare supply chain leaders are re-evaluating the Just In Time (JIT) model with supplies delivered on a regular basis. The approach does not require an investment in infrastructure but leaves organisations open to risk of disruption. Having domestic centres and warehousing from suppliers gives healthcare systems the ability to have inventory on hand without having to invest in their own infrastructure. Also, in the spirit of transparency, having predictive views into inventory levels can help enable better decision making from both sides.”

But, again, I had to ask, what about the risks and associated costs that come with higher inventory levels, such as expired product if there isn’t fast enough turnover, tying up cash flow, warehousing and inventory management costs?

“In the current supply chain environment, it is advisable for buyers to carry an in-house inventory on a just-in-time basis, while suppliers take a just-in-case approach, preserving capacity for surges, retaining safety stock, and building rapid replenishment channels for restock. But the risk of expired product is very real. This could be curbed with better data intelligence and improved technology that could forecast surges and predictively automate future supply needs. In this way, ordering would be more data-driven and rationalised to align with anticipated surges. Further adoption of data and intelligence and will be crucial for modernised buying in the new normal.

The Challenges

These are tough tasks, so I asked Dean to speak to some of the challenges. Luckily, he’s a patient guy with a lot to say.

On managing stakeholders and ensuring alignment on priorities and objectives, Dean says, “In order for managing stakeholders to stay aligned on priorities, they’ll need more transparency and collaborative win-win business relationships in which both healthcare systems and medical device manufacturers are equally committed to each other’s success. On the healthcare side, they need to understand where parts and products are manufactured to perform more predictive data and analytics for forecasting and planning efforts. And the manufacturers should offer more data transparency which will result in better planning and forecasting to navigate the ebbs and flows and enable better decision-making by healthcare systems.

Due to the sensitive nature of the information being requested, the effort to increase visibility is typically met with a lot of reluctance and push back. Dean essentially puts the onus back on suppliers to get with the times. “Traditionally, the relationships between buyers and suppliers are transactional, based only on the transaction between the two parties: what is the supplier providing, at what cost, and for what length of time. The relationship begins and ends there. The tide is shifting, and buyers expect more from their suppliers, especially given what the pandemic exposed around the fragility of the supply chain. The suppliers that get ahead of this will not only reap the benefits of improved relationships, but they will be able to take action on insights derived from greater visibility to manage risks more effectively.”

He offers a final tip. “A first step in enabling a supply chain data exchange is to make sure partners and buyers are aware of the conditions throughout the supply chain based on real-time data to enable predictive views into delays and disruptions. With well understand data sets, both parties can respond more effectively and work together when disruptions occur.”

As for where supply chain is heading, Dean says, “Moving forward, we’ll continue to see a shift toward Robotic Process Automation (RPA), Artificial Intelligence (AI), and advanced analytics to optimise the supply chain. The pandemic, as it has done in many other industries, will accelerate the move to digital, with the benefits of improving efficiency, visibility, and error rate. AI can consume enormous amounts of data to drive real-time pattern detection and mitigate risk from global disruptive events.”


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