CIPS launches Corporate Award Program in Italy
The Chartered Institute of Procurement a...
The Chartered Institute of Procurement and Supply (CIPS) is one of the largest professional bodies in the world for procurement and supply management. Alongside SC Italy - an organisation that also supports companies to improve performance in supply chain management - registration to the Corporate Award Program - Advanced Level (CAP - Advanced) has opened with the program commencing in February 2020.
CAP - Advanced is designed to develop procurement and supply chain expertise within an organisation via an accredited training program. Completion of the CAP - Advanced, results in participating organisations becoming a Member of the Chartered Institute of Procurement and Supply (MCIPS).
“There are great examples of excellent procurement practice in Italy already, but by joining forces with SC Italia we can increase the number of highly-trained and skilled professionals in the region as the challenges in procurement and supply management increase. We welcome interest from all sectors as I believe this programme will benefit those who want a higher level of learning and experience” commented Justin Calver, International Business Development Manager at CIPS.
“With global supply chains getting longer and longer and the urgent need of more Sustainable Procurement practices, we want to encourage any company to augment their standards” added Paolo Zaza, SC Italia Managing Partner and CIPS Country Manager for Italy.
Did you know? Earlier this month CIPS partnered with the UK government to ensure its supply chains are free from modern day slavery.
For more information on all topics for Procurement, Supply Chain & Logistics - please take a look at the latest edition of Supply Chain Digital magazine.
Pandora and IBM digitise jewellery supply chain
Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery.
The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales.
A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.
Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs.
Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption.
"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added.
Pandora’s pivot to digital
The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand.
“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”
Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”.