May 17, 2020

One way ticket from Japan to Newcastle: Hitachi brings carriage to Port of Tyne

Japanese logistics
Japan rail freight
European logistics
Admin
2 min
Pictures of the training carriage arriving at the Port of Tyne after its mammoth journey
[email protected]@SupplyChainDon Twitter.A training carriage for the Hitachi Rail Europe plant in Newton Aycliffe, County Durham rolled off the 229 met...

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A training carriage for the Hitachi Rail Europe plant in Newton Aycliffe, County Durham rolled off the 229 metre long vehicle carrier Höegh London and into the Port of Tyne on Sunday, signalling the end of a mammoth 52 day journey from Kobe, Japan.

The part assembled train carriage will become Hitachi plant’s training unit. It was built at Hitachi’s factory in Kasado and was transported from Kobe in Japan, traveling 12,880 nautical miles to reach the Port of Tyne’s Northern Terminal in Newcastle, UK.

The arrival of the training carriage represents a significant milestone for Hitachi Rail Europe, as a major investor in the skills development of its future workforce in the North East of England. 

Andrew Moffat, Chief Executive Officer at Port of Tyne, said: “The Port of Tyne has been working with Hitachi Rail, Höegh and NSA UK Ltd to ensure that this shipment goes smoothly.

“As the UK’s number one port for vehicle exports the Port regularly receives large car carriers arriving directly from Japan and has long established relationships with automotive and construction plant manufacturers including Nissan, Volkswagen, Renault, Komatsu and Audi.”

Darren Cumner, Manufacturing Plant Manager, Hitachi Rail Europe, said: “The arrival of the training carriage is a significant step for Hitachi Rail Europe’s plans to train our manufacturing staff. Apprentices, technicians and engineers will use this train carriage to gain in-depth knowledge of how to build trains. Shipping this carriage via the Port of Tyne is further testament to our commitment to working with local partners and promoting a strong local supply chain.”

The 26m long carriage will be stored at the Höegh Northern Terminal; one of three car terminals at the Port of Tyne, until it is transported to Hitachi’s training facility.

Graeme Wardhaugh, General Manager at NSA UK Ltd, said: “Our experience of working with the Renault Nissan Alliance and other companies such as Hitachi Construction Machinery has allowed NSA and Höegh Autoliners to develop the required skill base these global companies require to support their logistics requirements.”

 

Port of Tyne facts

  • The Port of Tyne is one of the UK's fastest growing major deep-sea port - a vital trading gateway to world-wide markets
  • Investment of over £120m in the past 10 years has created the infrastructure to deliver continued growth of the Port's diverse businesses
  • The Port of Tyne adds £507m to the economy of the North East supporting 10.5k jobs

 

For more information, visit: http://www.portoftyne.co.uk/home/

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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