May 17, 2020

The 'last mile' problem, by Parcel2Go

the last mile
online retail
online deliveries
Freddie Pierce
4 min
The face of the delivery industry has changed forever
Written byEuan Coupland(pictured, right) on behalf, one of the UKs leading independent courier companies The ‘last mile problem...

Written by Euan Coupland (pictured, right) on behalf of, one of the UK’s leading independent courier companies

euan coupland parcel2go.JPG

The ‘last mile’ problem in logistics is not a recent occurrence, but it has increased exponentially in size and scope with the burgeoning online retail sector.

The metaphorical term ‘last mile’ originally referred to the difficulties faced by telecommunications providers in connecting homes to the local network hub, but has since been adopted by the logistics sector to describe the last leg of the supply chain. This last leg is often the least efficient link in the supply chain, comprising up to 28 percent of the total cost of the delivery. The ‘last mile’ problem also includes the challenges existing in the delivery of goods to urban areas where the hustle and bustle of the central business district contributes to congestion and can lead to safety issues.

How problematic can the ‘last mile’ be?

There are logistical challenges to face at every link in the supply chain, but the ‘last mile’ can be particularly tricky. One of the main characteristics of the ‘last mile’ that distinguishes it from other transportation legs is the home delivery aspect, which requires what is generally the sole contact between the supplier and consumer. It is here that the most care needs to be taken. Damage to the customer’s property must be avoided at all cost, and a pleasant manner maintained. The person delivering the goods is the representative of not just the company they work for, but for all the companies that have contributed over the length of the supply chain.

The notion of what actually constitutes the ‘last mile’ is also undergoing rapid change because business-to-consumer deliveries have expanded far beyond what was traditionally limited to heavy goods and high-value items. Today, the ‘last mile’ is populated by a huge variety of providers, with electronic appliances and clothing constituting over 40 percent of US e-commerce sales in 2012. The perception of what makes up the ‘last mile’ is being extended too, as many in logistics assert that what happens upstream of the delivery is also a part of the ‘last mile’ process. Currently this is murky territory, but as the definition is reappraised and further refined we can expect to see the ‘last mile’ problem grow as increasing demand puts strain upon the supply chain at an earlier stage. The face of the delivery industry has been forever changed by the rise in online retail, and solutions must be found to meet what will only be higher public expectation. Global sales for e-commerce reached $1 trillion in 2012.

Rick Rover, Senior Vice President of Operations for Streamlite, an Atlanta-based shipping solutions company, sums up the ‘last mile’ problem very succinctly: “The supply chain has been extended as a result of changes in consumer buying patterns. As people turn to the Web to purchase lighter-weight, less-expensive goods, and do so more frequently, the supply chain extends right to the mailbox.”

How can technology help?

Communication technology is steadily being introduced into the ‘last mile’, which keeps all the various parties involved in this stage automatically updated as to the progress of the delivery. Many people will be familiar with this through the ‘track your order’ feature that is becoming more common for eCommerce sites as they look to provide higher visibility, which adds to the public perception of service quality, effectively combining technology and customer service. Will O’Shea, Chief Sales and Marketing Officer for 3PD, admits that this is a vast improvement on past practice, when “the last mile was a black hole; there was no communication there.”  

Another benefit of tracking technology is that deliveries can be monitored and then analysed so that the most consistent and predictable cost models can be determined. This reduces costs by identifying the most efficient means of delivering goods in the ‘last mile’, and highlighting any glaring issues that should be resolved. The cost models that can be formulated are especially important with the economy still in a fragile state. 

In conclusion

The ‘last mile’ problem is growing in tandem with soaring e-commerce sales and, while technology offers better tracking systems and analysis tools that can optimise the delivery process, it is projected that retail sales made online in 2017 will be double that of 2012, at a whopping $434.2 billion. Logisticians will need to meet this problem head on and provide lasting solutions that can stand up to the demand we can expect to see in the coming years.

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Jun 21, 2021

Elon Musk's Boring Co. planning wider tunnels for freight

2 min
Elon Musk’s tunnelling firm plans underground freight tunnels with shipping containers moved on “battery-powered freight carriers”, according to reports

Elon Musk’s drilling outfit The Boring Company could be shifting its focus towards subterranean freight and logistics solutions, according to reports. 

A Boring Co. pitch deck seen and shared by Bloomberg depicts plans to construct wider tunnels designed to accommodate shipping containers. 

Founded by Tesla CEO Musk in 2016, the company initially stated its mission was to offer safer, faster point-to-point transport for people, particularly in cities plagued by traffic congestion. It also planned longer tunnels to ferry passengers between popular destinations across the US. 

The Boring Co. completed its first commercial project earlier this year in April. The 1.7m tunnel system is designed to move professionals between convention centres in Las Vegas using Tesla EVs. It says the Las Vegas Convention Centre Loop can cut travel time between venues from 45 minutes to just two. 


Boring Co.'s new freight tunnels

The Boring Co.'s new tunnel designs would allow freight to be transported on purpose built platforms, labelled as “battery-powered freight carriers”. The document shows that, though the containers could technically fit within its current 12-foot tunnels, wider tunnels would be more efficient. Designs for a new tunnel, 21 feet in diameter, show that they can comfortably accommodate two containers side-by-side, with a one-foot gap between them.

The Boring Co.’s new drilling machine, dubbed Prufrock, can tunnel at a rate of one mile per week, which is six times faster than its previous machine, and is designed to ‘porpoise’ - mimicking the marine animal by ‘diving’ below ground and reemerging once the tunnel is complete. 

Tesla’s supply chain woes 

Tesla is facing its own supply chain and logistic issues. The EV manufacturer has raised the price of its vehicles, with CEO Musk confirming the incremental hike was a result of “major supply chain pressure”. Musk replied to a disgruntled Twitter user, confused as to why prices were rising while features were being removed from the cars, saying the “raw materials especially” were a big issue. 

Elon Musk Tweet

Car manufacturing continues to be one of the industries hit hardest by a global shortage in semiconductor chips. While China’s chip manufacturing levels hit an all-time high in May, and the US is proposing a 25% tax credit for chip manufacturers, demand still outstrips supply. Automakers including Volkswagen and Audi have again said they expect reduced vehicle output in the next quarter due to a lack of semiconductors, with more factory downtime likely

Top Image credit: The Boring Company / @boringcompany

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