May 17, 2020

International Institute of Refrigeration's International Conference on Sustainability and the Cold Chain in June 2014 in London

Supply Chain Digital
Supply Chain Technology
Supply Chain
Freddie Pierce
2 min
Major cold chain conference to be held in London
The Institute of Refrigeration will be hosting the International Institute of Refrigerations 3rd International Conference on Sustainability and the Col...

The Institute of Refrigeration will be hosting the International Institute of Refrigeration’s 3rd International Conference on Sustainability and the Cold Chain in June 2014 in London.

This conference will attract an international audience of researchers and industrialists to the UK, and provide an opportunity to showcase leading edge developments.

The conference programmes will feature two themes: The Cold Chain will bring together those with an interest in the cold chain, covering food, transport and other applications to explore new developments and key trends in technology. The Conference will be supported by experts from relevant International Institute of Refrigeration commissions.

Sustainability in Refrigeration, Air Conditioning and Heat Pumps will focus on environmental issues and innovation. Topics will include the integration of heating and cooling, refrigeration containment, renewable energy in the cold chain and carbon foot-printing. The event will be held in association with SIRACH, the Sustainability in Refrigeration Air Conditioning and Heat Pump network. SIRACH has been set up in the UK to drive the research agenda on sustainability for our sector.

“This is an excellent opportunity to put the UK more firmly on the international map and develop a better understanding of the work that is taking place in these two very important sectors. The UK hosted the first event in this series in 2010 in Cambridge which was overwhelmingly successful with over 150 people taking part.” said Judith Evans FInstR, Chairman of the Conference Planning Group.

The programme will feature 60 technical papers presented across two days. The conference will begin with a reception on the 23rd June and continue on the 24th and 25th June 2014. The venue, St Mary’s University College Twickenham, offers self-contained meeting rooms and accommodation on-campus within easy reach of central London and Heathrow airport. 

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.


Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 


For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 


What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 


  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 


Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 


Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 



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