May 17, 2020

Duetsche Post DHL remain in good financial health

Duetsche Post
global logistics
2 min
Operating earnings climbed by more than EUR 30 million during the past quarter to EUR 677 million
Follow @SamJermy and @SupplyChainD on Twitter.German postal and logistics giant Deutsche Post DHL has announced it met its earnings targets last year th...

Follow @SamJermy and @SupplyChainD on Twitter.


German postal and logistics giant Deutsche Post DHL has announced it met its earnings targets last year thanks to the strong performance of its international express and German parcel business and remains confident for the current year.

Chief Executive Frank Appel said: "Despite a still challenging environment we delivered a solid performance in 2014, by building on our strong market position in e-commerce and emerging market.”

Net profit slipped by 1.0 percent to €2.08 billion last year, the group said in a statement. But underlying or operating profit climbed by 3.5 percent to €2.965 billion euros on a 3.1 percent increase in revenues to €56.63 billion.

Sales growth was supported by steady volume and revenue gains in the international express and German parcel businesses in particular, the statement said. The former state monopolist has been able to make up for the decline in its traditional letter delivery business by expanding its online commerce and parcel delivery.

The group's Post-eCommerce-Parcel (PeP) division booked a 2.6 percent increase in revenues to €15.7 billion, and the express delivery division reported an increase of 5.7 percent to €12.5 billion.

Looking ahead, Deutsche Post said it was confident of further business prosperity for 2015 and going into 2016 as well.

"Although the world economy is projected to continue to see only moderate growth, with further strategic investments planned, the group still expects 2015 to be a year of growth." Appel added.

Deutsche Post is targeting operating earnings of €3.05 to €3.2 billion in 2015 and €3.4 to €3.7 billion euros in 2016, it was reported.

For more information on DHL and its parent group DPDHL, please visit:

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.


Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 


For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 


What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 


  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 


Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 


Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 



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