DHL expands road freight network into Kazakhstan
DHL Freight, one of the leading providers of road freight services in Europe, opened a new office in Almaty, Kazakhstan. This strategically important business center provides direct transport routes to the key logistic hubs of Europe, Russia and China. With this development, the DHL Freight network is being expanded and the flow of goods between these markets optimized.
"This new transit point makes a faster delivery time for our customers possible – not only for Europe, Russia and China but also in Kazakhstan itself. At the same time, this investment will contribute to further economic growth of this country, which has the key role as the access point to Central Asia", explains Stefano Arganese, CEO of DHL Freight Central Eastern Southern Europe and Americas, Middle East, Africa.
The new DHL Freight facility is situated in the largest warehouse park in the fast-growing industrial area close to Almaty, Kazakhstan’s largest city. This location at the crossroads of two major transport routes – the Transport Corridor Europe Caucasus Asia (TRACEA) and the Great Almaty Circle Motor Road (BAKAD) – ensures optimal connections.
The premises in Almaty offer a full range of logistic services, including bonded warehousing and customs brokerage services as well as online tracking, registration and maintenance of goods via a warehouse management system. Container terminal services available include cross-docking, shunting and crane services, and customs and bonded storage.
With the new facility and road freight services offered, the company will supplement its existing business in Kazakhstan and reinforce its logistics network. DHL Global Forwarding has been operating in Kazakhstan since 2007 and coordinates ocean and air freight transport from six offices throughout the country.
Cainiao Network Launches Customer-Centric Logistics
As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.
Who Is Cainiao?
According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00.
For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’.
What’s Part of the Upgrade?
Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments:
- Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions.
- Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture.
- Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency.
- Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311).
Where is the Company Headed?
From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’.
Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’.