May 17, 2020

CEVA expands market presence in Chicago

US logistics
CEVA
Admin
2 min
The contract is worth $8 million over three years
Follow @SamJermy and @SupplyChainD on Twitter.CEVA Logistics, one of the world's leading supply chain management companies, has expanded its market...

Follow @SamJermy and @SupplyChainD on Twitter.

 

CEVA Logistics, one of the world's leading supply chain management companies, has expanded its market presence in Chicago with the opening of a fourth facility.

The company's Chicago operations near O'Hare International Airport now encompass four facilities totalling over 650,000 square feet and 115 total dock doors.

The new 208,406 square foot multi-use logistics facility features state-of-the-art security including a 128-camera CCTV system, gate and access control, and security on duty inside the building on a 24x7 basis. The facility has 30 dock doors and two van ramp doors.

The new facility, located at 1925 Busse Road, Elk Grove Village, IL, is directly adjacent to an existing CEVA location, creating a campus-type environment with opportunities to expand current services in the Chicago market and improve traffic flow in and out of the area. 

Bill Stortenbecker, Managing Director of CEVA's Chicago operations, said: "We are excited about the opportunity to expand our operations in the dynamic Chicago market. This new facility enables us to drive growth in our services across the board; our Hub ground network, domestic network, import and export gateway operations, export dock and logistics operations. We have been experiencing significant space constraints in Chicago but with this expansion, we are well-positioned to enhance both our international and domestic business."

CEVA's permanent staff in Chicago now totals approximately 250 people, supplemented by a temporary workforce that scales according to seasonal demand. 

Services provided by CEVA in Chicago include air and ground freight forwarding and consolidation, global ocean FCL and LCL, customs brokerage, warehousing, distribution and point of sale projects, residential/home delivery, domestic air freight and expedited services, US domestic distribution and temperature-controlled transport and warehousing for perishables and pharma.

CEVA, one of the world's leading non-asset based supply chain management companies, designs and implements industry leading solutions for large and medium-size national and multinational companies. Approximately 44,000 employees in more than 170 countries are dedicated to delivering effective and robust supply chain solutions across a variety of sectors. For more information, please visit www.cevalogistics.com

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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