May 17, 2020

AAR signs agreement with FlyDubai to support Boeing 737 MAX aircraft

Flydubai
AAR
cargo
Air freight
James Henderson
2 min
Aviation services firm AAR has won a contract from FlyDubai to provide support for the company’s 100 new Boeing 737 MAX 8 aircraft that are due to be...

Aviation services firm AAR has won a contract from FlyDubai to provide support for the company’s 100 new Boeing 737 MAX 8 aircraft that are due to be delivered by the end of 2023.

It is AAR’s first agreement to support the new aircraft and will utilise the company’s extensive global supply chain network, including its new parts warehouse in Dubai.

FlyDubai announced the extensive order at the 2013 Dubai International Airshow.

“Our imbedded team and proprietary systems enable the fastest possible response times and streamlined operational efficiencies,” said John Holmes, President and Chief Operating Officer, AAR.

“This is another big win for our integrated supply chain solutions team who have a done a great job of expanding AAR’s flight-hour support services around the world.”

Flydubai’s CEO, Ghaith Al Ghaith, said “As the first customer of the Boeing 737 MAX 8 in the region, we are looking forward to bringing further fuel and operating efficiency to our young modern fleet.

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“AAR is a key partner with an enduring commitment to innovation and reliability, and we look forward to continuing our partnership.”

Dubai-based Flydubai currently has a network of more than 90 destinations in 44 countries.

It is committed to opening up previously underserved markets and provides direct links from Dubai to 63 routes that did not previously have direct air links to Dubai, or were not served by a UAE national carrier from Dubai.

In separate news, FlyDubai has announced the addition of three destinations to its Russian network, bringing its presence in the country to ten points.

This autumn, the airline will launch flights to Makhachkala and Voronezh and resume services to Ufa.

Flights from Dubai to Makhachkala and Voronezh will operate twice a week, starting 31 October 2017 and 29 October 2017, respectively.

Services to Ufa will relaunch on 31 October 2017 with three flights a week.

 

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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