Teleplan awarded after-market service for SKY UK
Teleplan has been awarded SKY UK’s after-market service repair business covering its home entertainment products including the recently launched “Fluid Viewing” SKY Q product. In the past those services had been provided by a local, UK based, after-market service provider.
Teleplan’s mature objective automated test solution and its advanced cosmetic and accessory refurbishment solutions have been one of the key decision criteria driving SKY UK, alongside the need to create a single European repair for all of its home entertainment products. Teleplan’s service centre location in Prague provides existing and proven solutions to SKY Group and has been assigned with this new business creating 70 new technical skilled jobs.
“We are delighted to be accredited with this additional business and to further enhance the countries we are providing after-market services to SKY products,” said Charles Stewardson, President EMEA region at Teleplan, “Teleplan is happy to be their partner of choice to support SKY’s new level of customer service promise and to contribute to ever improving customer satisfaction levels”,
Lois Trailor, Head of Supply Chain Operations, on SKY UK’s strategic decision said: “Teleplan’s solution is highly focused on reducing no fault found rates and decreasing repeat returns. This will not only directly influence customer satisfaction but contribute to our group wide focus on corporate sustainability as part of our Big Picture strategic initiative and provide greater value for our customers.”