Loop Improves Retail Experience with UPS' Happy Returns

Loop partners with UPS' Happy Returns
Logistics platform Loop has partnered with UPS’ Happy Returns to improve the retail shopping experience

Loop, a leading returns and reverse logistics platform, has partnered with the UPS-owned company, Happy Returns, to improve the retail merchant and shopper experience. 

The partnership combines industry-leading logistics with returns software to further autonomise a seamless retail experience. 

With the move, Loop becomes Happy Returns’ portal partner for Shopify brands and in turn Loop recommends Happy Returns as their preferred partner for in-person, box-free, label-free returns.

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Strengthening old ties

The partnership is not a new one, as the companies have been working together for over two years, however they are now both making additional investments to deliver a more efficient user experience. 

It aims to expose more businesses to Happy Returns’ industry-leading logistics network, and Loop’s forward-thinking software, automation and analytics offerings.

“We’re excited to deepen our existing relationship with Happy Returns and bring improved software and reverse logistics capabilities to all their Shopify merchants,” says Jonathan Poma, CEO of Loop.

Jonathan Poma, CEO of Loop

“Happy Returns already provides our merchants with access to nearly 10,000 in-person drop-off locations so that we can better meet shopper expectations and offer box-free and label-free returns, which is now the preferred return method for nearly 80% of shoppers,” he continues. 

“We look forward to seeing the impact this expanded partnership will have on our merchants and their bottom lines long-term.”

New features

The partnership has yielded some key new features, including: 

  • Increased customisation and control with Loop Workflows, which allow merchants to personalise their return policies to maximise margins. 
  • Sophisticated exchange options, including variable priced exchanges and instant exchanges, driving specific outcomes and improving customer satisfaction. 
  • 3PL integrations that enable faster returns processing. 
  • Item grading and disposition data that help merchants better understand their returns and stop fraud. 
  • Order, returns & exchange tracking to deliver maximum transparency and customer satisfaction. 

David Sobie, the CEO of Happy Returns, talks about the partnership’s benefits; “As part of UPS, we’re focused on serving the largest enterprise merchants.”

David Sobie, CEO of Happy Returns

We’ve always been multi-platform and want to offer retailers the greatest choice in how they manage their returns,” David says. 

“While we’ve collaborated with a network of partners to serve the Shopify ecosystem, Loop has proven to be an exceptional partner throughout our long-standing relationship. 

“Therefore, we are pleased to recommend Loop as our preferred portal partner for Shopify.

“Our partnership with Loop exemplifies how we adapt and enhance the retail experience across different scales of business, thanks to a seamless integration between our two solutions.”

A popular choice

Loop’s focus on software innovation to optimise the post-purchase experience has ensured it remains the clear choice for over 3,500 of the world’s most popular brands, including Vitality. 

Vitality’s Customer Experience Manager, Audra Shipstad, shares her experience of the partnership. 

“The optionality of Loop and the convenience of Return Bars is incredible. Together, they offer a more streamlined customer experience in today’s day and age, where nobody has a printer,” she says. 

Through the partnership, Loop has processed over 40 million returns, a number which will only grow as more brands look to improve their retail experience. 


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