Top 10: Outsourcing Companies in the World
Outsourcing, in some places, used to be a word with a fairly negative connotation. Gripes about lost jobs and the disregard of the local economy were factors that put the term in such an unfavorable position. In the last five or ten years, however, there has been a major shift in the way people think about outsourcing. It’s no longer an option as much as it is a necessity. Most notably, outsourcing frees up valuable space and time for companies to focus on core areas of business, rather than tying up considerable company funds in something that can easily and cost-effectively be done somewhere else.
So what defines a world-class outsourcing company? First, professional outsourcers (the good ones) must have a worldwide presence. They must be able to help their clients utilize every available resource in a seriously globalized market. That’s number one. Secondly, service providers must offer a certain level of operational expertise with a strong pool of talent to fit a business’s most specialized needs. They have to prove that they can improve day-to-day operations with measurable and quantifiable key performance indicators. Purchasing managers love benchmarks and statistics because they show areas where improvements can be made. Finally, the complex outsourcing business relationship between partners must have benefits for both sides. There has to be a certain trade off so that both sides see a mutual benefit to doing business together.
So who does it the best? Step into our Top 10 and find out as we explore the best outsourcing companies in the world.
A French IT company, Capgemini is present in over 36 countries with a staff well over 100,000. Major partnerships include Intel and Microsoft. Capgemini’s business goals include expertise, ensuring sustainable and long-term growth and providing a return on investment to its shareholders.
ISS is ranked one of the top companies in the world when it comes to facility services and management. Whether it’s cleaning, catering, office support, property service, security or total facility management, Denmark-based ISS is equipped to meet any and all of your facility needs. “The ISS Way” focuses on further aligning the business model and strengthening knowledge-sharing abilities.
ScienceSoft is a U.S. based provider of IT consulting services, and was founded in 1989. ScienceSoft uses its experience to deliver custom and platform-based solutions to companies in healthcare, banking, retail, telecommunications and more industries. The company also has partnerships with Microsoft, IBM, Oracle, Salesforce and other industry leaders to ensure reliability and originality.
7. CSC—Computer Sciences Corporation
Another IT infrastructure outsourcing provider, Computer Sciences Corporation is a company that specializes in system integration. When Xerox acquired the aforementioned ACS in 2009, it left CSC as the only independent outsourcing firm headquartered in the United States.
6. Colliers International
A Washington-based outsourcing partner that serves the real estate sector, Colliers International is a global company that helps its clients in consulting, landlord representation and asset management, among other areas. With 480 offices in 61 countries, Colliers International runs on a “partnership model” that combines the same entrepreneurial aspects of a local company with the strength, reach, accountability and versatility of a global firm.
Based in Issy-les-Moulineaux, France, Sodexo is global food services outsourcing company that specializes in facility and vendor management. Revenues at Sodexo in 2009 reached $14.7 billion Euros in 2009 alone. Sodexo serves more than 10 million customers per day, manages 700 facility sites and dishes out 9.3 million meals each day.
4. ACS—Affiliated Computer Services
Many of the services at Texas-based ACS come by way of HR outsourcing, but the company is more than equipped to achieve anything from finance BPO to IT outsourcing. The company generated a modest $6 billion annually and recently it installed a 100-percent contactless ticketing solution in the Houston transportation system. Another ACS project, a fully-automated hospital, helped a customer see savings upwards of $2 million.
3. Wipro Technologies
An India-based IT specialist, WiPro Technologies specializes in “Total Outsourcing” which has targets geared towards achieving specific IT objectives. Wipro can provide IT infrastructure solutions that seamlessly align with the organizational processes and practices of any business. They are one of the world’s top technology vendors and are widely considered the outsourcing partner of choice for IT-specific infrastructures.
The technology giant is based in Armonk, New York, but maintains a reputation as a global entity that specializes in technology outsourcing service. IBM started touting “Next-Generation BPO” in 2010 and the company gives customers every available resource to make an informed decision on whether to outsource its technology needs. (Trust us, this is a smart play) Key figures from IBM include supply chain savings anywhere from $3 to 5 billion each year and over $500 million in productivity improvement.
“High Performance. Delivered.”
Accenture moved its head quarters to Dublin, Ireland in 2009, but that didn’t stop us from naming the outsourcing specialist the top outsourcing company in the world. Accenture’s net revenue sailed to $21.55 billion in 2010. Major clients include three-fourths of the Fortune Global 500 and Accenture’s outsourcing services range from application and infrastructure to BPO and bundled outsourcing. It has offices in more than 200 cities in 53 countries. It also headlines the WGC Accenture Match Play Championship in Tucson, Ariz., one of the most bad ass golf tournaments in the world. Well played, Accenture.
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Top 10 air freight carriers
10. Cargolux Group
The Luxembourgish freight carrier Cargolux Group (comprised of Cargolux Airlines and Cargolux Italia, established in 2008) remained in the number 10 spot, with a total reported FTK (Freight Tonne Kilometer) equaling 7.45 bn, which represents a 7.7% expansion year-over-year. The carrier group currently operates a fleet of 30 aircraft (26 through Cargolux Airlines and an addition four through Cargolux Italia), primarily variants of the Boeing 747.
9. Korean Air
Headquartered in Seoul, Korean Air provides cargo and passenger services to over 100 destinations in 44 countries. The carrier fell from eighth place in the previous year’s rankings, with a total FTK of 7.66 bn, representing a 7.1% decrease year-over-year. Korean Air reported a net revenue of $10.7bn in 2017, also reporting a return to profitability for the first time in five years, according to Forbes.
8. Air France-KLM
The Air France-KLM freight carrier group was founded in 1947. The group is comprised of Air France, KLM, and Martinair, and is based in Paris, France. Falling from seventh place in the Freight 50 rankings, the carrier reported a total FTK of 8.13 bn, which represents a 9.2% decrease in traffic year-over-year. The group reported a net revenue of $29.08bn at the end of 2017 and is ranked #28 on Forbes Magazine’s list of Best Employers.
7. Qatar Airways
Qatar Airways, the nationally owned airline of the Kingdom of Qatar is based in Doha, and ascended two places in the Freight 50 rankings, with a total FTK of 9.22 bn, representing a 19.6% increase in comparison to the previous financial year. The carrier’s Cargo division recently launched facilities at its hub in Doha to provide a “Seamless Cool Chain”, comprised of a “2,470 square metres Climate Control Centre situated at the airside… equipped with segregated temperature-controlled sections for storing pharmaceuticals and perishables.” This end-to-end supply chain control is expected to further improve Qatar’s standing as a leader of Middle Eastern air freight.
6. Lufthansa Group
Based in Cologne, Germany, the Lufthansa Group (comprised of Lufthansa, Swiss, Austrian, and Brussels Airlines) fell from the fourth position in the Freight 50, with a combined FTK of 9.46 bn. While this represents a 1.6% increase in traffic, year-over-year, the carrier was forced down the list by drastic growth from other German freight company, DHL. According to Forbes, Lufthansa’s revenue and net profits ($41.5 bn and $2.78 bn, respectively) in 2017 are both the highest reported by the company over a ten-year period.
5. Cathay Group
The Cathay Group (composed of Cathay Pacific Airlines and Dragonair) is headquartered in Hong Kong and its Cargo division accounts for 21% of the airline’s total revenue. The company’s first dedicated cargo flight between Hong Kong, Frankfurt, and London, was established in 1981, according to the official site. Now, Cathay Pacific’s Cargo Division services over 47 destinations worldwide. The carrier fell from the fourth position on the Freight 50 ranking, as its total FTK fell by 3.6%, to 10.21 bn. According to Forbes, Cathay Pacific experienced a second year of unprofitability, although the airline’s asset portfolio reached a record high in 2017, with a net value of $24.1bn.
4. DHL Express Group
Operating as the largest European carrier group, DHL Express Group (composed of DHL Air, DHL International, Air Hong Kong, Polar Air Cargo, ABX Air, Southern Air, Aerologic, and EAT Leipzig) rose two positions in the Freight 50 rankings. The carrier reported a total FTK of 10.56 bn, which represents an increase of 15.1% year-over-year. In 2018, at the Farnborough Air Show, DHL Express announced the purchase of 14 Boeing 777s, part of a new strategy to modernise its fleet.
3. UPS Airlines
Headquartered in Atlanta, Georgia, UPS Airlines is part of United Parcel Service, Inc. Founded in 1908, UPS is the oldest company in the Top Ten, and retained third place in the Freight 50 rankings, with a total FTK of 11.26 bn. This represents a 3.9% increase year-over-year. The Company as a whole reported a net revenue of $67.7 bn, according to Forbes, representing a continuation of a ten-year trend of continuous growth. Forbes also ranks UPS among the world’s top 100 most-innovative companies, and the world’s top 50 most-valuable brands.
2. Emirates Skycargo
The state-owned air freight carrier for the UAE, Emirates Skycargo remains in second place on the Freight 50, with a total FTK of 12.27 bn, representing a 0.4% decrease year-over-year. The carrier’s central hub in Dubai allows its 259-strong fleet to reach over 1.5 bn consumers in under eight hours. Current purchasing plans are underway for Emirates Skycargo to almost double its fleet size. According to Albawaba, “In response to increasing demand from its customers, Emirates SkyCargo introduced a range of air transport solutions specific to industry verticals including Emirates Pharma, Emirates Wheels and Emirates Fresh.” Emirates Wheels has transported close to 150 cars per month since the program’s inception.
1. FedEx Express
Founded in 1998, FedEx Express is both the youngest and largest air freight carrier worldwide, with a total FTK of 15.71 bn. Haulage decreased by 0.9% year-over-year, while revenue increased to $60.5 bn in 2016, and again to $63.8 bn in 2017, continuing an eight-year growth trend. FedEx employs 395,000 members of staff, with FedEx Express operating across twelve transport hubs globally. The carrier purchased an additional 24 Boeing 777 variants in 2018, maintaining their company’s position as the largest airline in terms of cargo haulage.