NetCom Group/Comdata: 12 years of innovative collaboration
Founded in 2006 by a group of engineers with specialties in the telecommunications and ICT sectors, NetCom Group over the last 15 years has grown significantly, reaching international levels by having an innovative impact through its research and development (R&D) of automation systems.
Speaking with Founder and CEO of NetCom Group, Domenico Lanzo explains the history of NetCom Group and Core Informatica which the Group acquired in 2017. “NetCom Group, founded in 2006 and grown in size, has always had the vocation for applied engineering, and in particular, automation systems. Our strong presence in strategic markets such as the Automotive, Multimedia and Digital Media markets, as well as Cyber Security market, has called for a complete offer that included the improvement of remote technical support to our Customers. The acquisition of Core Informatica completed our previous offer by providing technical support,” says Lanzo.
Coming from strong experience in maintenance, Lanzo adds that Core Informatica is an old company built on solid foundations by providing technical support to Olivetti. “The company’s strong ability to provide support on HW and SW has made it possible to enter new markets where organisation, multilingual technical support, and above all, strong problem-solving skills were required. Such skills have made it possible for Core Informatica to remain and stand out in a rapidly growing market along with other players in the ICT sector.”
NetCom Group’s services for the supply chain and procurement
Explaining that NetCom Group is a service and product company, Lanzo says: “We design and develop solutions for the players in the engineering and ICT fields, where embedded software is written to digitally control automation systems.”
“NetCom Group and Core Informatica use their monitoring platforms for access control of supplies, along with their security and control systems for the supply chain. They also provide maintenance of commercial and sales platforms for the final offer to the Customers.”
NetCom Group’s Partnership with Comdata
Beginning their collaborative relationship in 2009, Lanzo reflects that “the historical presence of Core Informatica among the major suppliers of Comdata gives us the honor of considering ourselves a partner rather than a supplier. Our knowledge of the needs of Comdata, during all these years, has made it possible to build, through loyalty policies, our work group which, due to their speed of response to requests, is able to offer quick access to instant technical support.”
Over the years Core Informatica and Comdata’s collaborative partnership has gone from strength to strength. “From the remote and on-site helpdesk services provided from 14 offices, it has now moved on to managing 25 offices in 2020. NetCom Group helps Comdata in managing not only workstations and user services, but also provides support in managing new orders, selling ICT devices, provisioning of licenses, as well as in Data Loss Prevention and Virtual Patching.”
Grupo Espinosa: 70 years of constant evolution
Founded in 1952, Grupo Espinosa has been relentlessly supporting the publishing industry with producing more than 100 million copies every year – whether its books, magazines, catalogues or single-order custom prints. No project is big or small for Grupo Espinosa, as the facility can scale up on demand and their turnaround times are highly competitive. Grupo Espinosa works with on-demand digital press or offset press, in paperback with glued softcover binding, PUR softcover binding, stitched paperback binding, binder’s board, hardcover, saddle stitched, Spiral or Wire-O. Equipped with the experience needed for a product to leave the plant ready for distribution, Grupo Espinosa delivers anywhere inside or outside Mexico. Traditionally starting off as a black and white printing press, Grupo Espinosa has experienced transformation first hand – from colour to digital offset printing. Currently, Grupo Espinosa is also looking at making capital investments into audio books to match with the increasing demand.
So how did a seemingly local operation in Latin America become a world-renowned printing facility trusted by hundreds of clients? As Rogelio Tirado, CFO of Grupo Espinosa for the last six years says “It all comes down to our market experience and our dedication to quality”. With nearly 70 years behind them, and located in Mexico City, Grupo Espinosa has two major locations – one spanning 75,000 square metres and the other about 45,000 square metres. Both locations are controlled by a single ERP (Enterprise Resource Planning) system ensuring speed, consistency and quality of work. Tirado says this isn’t their only competitive advantage. He adds “Our competitive advantage is the relationship we have with customers and the trust they put in us with their intellectual property”. Speaking of trust, global publishing giant Macmillan Education exclusively partners with Grupo Espinosa for their Latin America operations, as part of Macmillan’s decentralized hub strategy. Having a facility that offered the full spectrum of service – from storing digital content to printing and distributing – was one of the major requirements for Macmillan, and Grupo Espinosa was recognized as the leading printing hub for providing this 360 infrastructure. Another factor that has led to success for Grupo Espinosa is the absolute focus on quality and time. The staff are committed to providing the best quality in the best possible time, without causing wastage of resources. Sustainability is a huge factor playing into Grupo Espinosa’s operations, and they’ve created a healthy environment with the sustainable use of paper and energy resources as well as keeping their employees – most of them associated with the organisation for over 10 years – happy. He adds, “In order to be truly successful, you need to be good to the environment, employees, suppliers, and your customers. But most importantly, you need to be sustainable, you need to have proper working conditions, pay proper salaries, proper prices for paper, source the paper from sustainable sources, pay your taxes, basically be a good global corporate citizen and that's probably one of the biggest achievements that we have.”