Mar 8, 2021

Intelligent Automation: tech to boost talent

Rhys Thomas
6 min
Intelligent automation technology must be a tool, not a replacement for people in the modern, agile, resilient supply chain
Intelligent automation technology must be a tool, not a replacement for people in the modern, agile, resilient supply chain...

Dynamic, responsive, resilient. These are the three pillars upon which the supply chain of 2021 must be built. The COVID-19 pandemic exposed weaknesses and exacerbated the need for digital transformation and technological overhaul. But putting aside for one moment the compounding issues the virus placed upon supply chains in the past 12 months, and organisations were already under mounting pressure to respond to a raft of new challenges. Rapid globalisation continues to test even the most experienced supply chain managers and procurement executives, tasked with seamlessly blending the global and hyper-local. Geopolitical shifts have also thrown up new hurdles. Brexit remains for many a murky and largely uncharted strait, while new US President Joe Biden’s domestic supply chain reform has thrown a welcome spotlight on the sector, promising a change of pace and prominence from the previous administration. 

In short, the past 12 months have changed the game. Where once intelligent automation (IA) was a nice-to-have technology, a background project that organisations could come to terms with in their own time, now IA is a must-have, says Jonathan Wright, IBM’s Global Head, Supply Chain for Business Transformation Services.

“Businesses that leverage intelligent automation are poised to address today’s workforce dislocation, supply chain challenges, and customer service disruptions—and to thrive in tomorrow’s recovering market,” he says. “IA uses automation to optimise repeatable tasks and enhance ‘higher order’ tasks within a company, completely transforming supply chains. Whether it is leveraging IA to enable supply chain professionals to make more informed decisions or implementing IoT sensors on shipments for better visibility and tracking, every step of the supply chain has an opportunity to be transformed.”

Short term benefits of IA include improving singular processes, such as demand planning, by leveraging data science and machine learning (ML) to improve forecasts and reduce bottlenecks,” Wright says. Over time, IA has the capability to refocus a company entirely and refine workflows across planning, sourcing and manufacturing to produce better long-term business decisions. 

Aye, robots

Intelligent automation can take many forms, and the question of what, exactly, the term entails is a topic Dwight Klappich often encounters. In his role as Research Vice President and Gartner Fellow, Gartner, and an authority on emerging technologies in supply chain management strategy, he defines intelligent automation as “some combination of cyber, physical and digital system”. Here the IA journey can help level out the balancing act of moving beyond large-scale automation. Purpose built infrastructure, bolted to the floor is enormously efficient at its task, but when demands require even small deviations, they are simply too rigid. 

“There’s still place for large-scale,” Klappich says. “But now with the use of mobile robots, we can introduce automation at much lower cost, and accelerate the time to value - the payoff. A conventional system might eventually bring the variable cost per unit down to zero, but that could take as long as, for instance, seven years to realise. Robots on the other hand can be up and running in months, and the payback might be only a year later. A client I was speaking to recently expects their fleet to grow 4-5x in the next couple of years, and with how easy robots are to scale up or down, you need very little of that traditional large-scale investment to do that.” 

60+% of companies surveyed have plans to invest in Intelligent Automation
An equal 60+% say they are not organisationally prepared for its adoption
Dwight Klappich, Gartner

But it’s not just about direct cost comparison; modernised systems almost always squeeze at least a few cents the right way up the balance sheet. Instead IA “can impact revenue by enabling businesses to meet customer needs seamlessly and consistently, particularly during periods of uncertainty,” says Wright. 

This is as much about improving the experience for an organisation’s human workforce as it is raw efficiency. “For example, a building that adjusts temperatures or lighting based on conditions can improve occupant experience, operational efficiency, and asset utilisation,” Wright adds. Robots also feed neatly into this largely ‘hidden’ benefit. Klappich recalls a recent client who bought a fleet of robots to move goods from receiving to the warehouse, but they also had an issue of waste removal, such as broken pallets stacked at the end of aisles. “They used to have people on forklifts hauling this trash to the compactor, but now these same robots handle it, freeing those people to do something more useful and less arduous. This particular organisation hadn’t considered that originally, but it was a simple case of doing a proof of concept, putting the robots in training mode, and the next thing you know, it’s doing that new task.” 

Where does that leave Us?

Not all, in fact very little, automation is concerned with a 1:1 replacement of the people in supply chain. “It’s tempting to think that you can just install IA and walk away – but that’s not the case,” says Wright. They are tools to remove the rote tasks from daily work routines and do the things robots simply do best: increasing accuracy, removing human error from big data crunching, and computational tasks that the human brain, for all its ingenuity and initiative, simply lacks the processing power to perform. 

“Companies that IBM calls ‘automation achievers’ get much better results by using IA for higher-order or ‘expert’ workflows – like handling massive numbers of complex customer inquiries simultaneously – rather than merely routine or mundane tasks,” Wright adds. “You need the proper training – either internally or through a third-party provider like IBM – to give employees the agility and flexibility needed to work with automated workflows, skills that will ultimately help them work smarter.” 

To this end, as supply chains ‘outsource’ more of their processes to IA technology, organisations will need to reshape themselves to fit the new mould. Klappich draws an analogue to the evolving role of IT over the past three decades.

What we believe will happen over the next few years is a new organisation is going to emerge under the auspices of what we’re referring to as Chief Robotics Officer. The role is going to be much like how IT has evolved into over the last 30 years. In 80s-90s, IT was bottom up, but we believe as this proliferates there are going to be more opportunities for a CRO. 

“Look at it as a three leg stool: the skill sets this executive will need are IT skills, business skills, and engineering skills - the perfect employee being someone with strengths in all three. That’s probably unrealistic to find that uber-person, so we envision a zig-zag career path where someone might join the company in engineering, but are encouraged to move upwards and sideways through the organisation, honing and picking up new skills in IT and business. 

The founder of a robot company I was speaking to recently told me that if a company has a Robot Engineer on staff, that’s not necessarily a great thing. What is really needed is a person who knows how to solve business problems using the robots - those are not synonymous skills. That’s that three-legged stool, getting three systems to talk one another through automation. Otherwise, being frank, no amount of automation and technology is going to move the needle.”

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Jun 23, 2021

Japan Seeks to Revive Stalled Semiconductor Industry

Elise Leise
3 min
As international supply chains falter, the Japanese government intends to incentivise foreign chipmakers to build localised foundries

Post-pandemic, Japan has seen the consequences of relying solely on foreign imports for its semiconductors. Over 64.2% of its chips are usually imported from South Korea and Taiwan, leaving the country dependent on its neighbours. Industries from auto manufacturers to consumer electronics firms wait for chips, to no avail. But now, the Japanese government looks likely to put real funding behind its semiconductor industry, with top officials emphasising their support.


Domestic supply chains have never been more important. Rather than remain tied to international shipping routes during shortages and delays, governments are doing everything in their power to develop local lines of supply. But the question remains: can Japan pull it off? 


How Will Japan Pay For It? 

Herein lies our first issue. Japan’s debt has rapidly increased over the past few years, and the semiconductor industry will need roughly a trillion yen—US$9bn—in this fiscal year alone. This cost, however, pales in comparison to what Japan could lose if it fails to keep up with Europe and the US. Both nations have launched aggressive funding measures to revive their local semiconductor industries. And if Japan refuses to invest due to its debt, it could slow down progress in fields ranging from artificial intelligence to autonomous driving. 


According to Tetsuro Higashi, the former president of Tokyo Electron and Japan’s top government advisor in semiconductor strategy, ‘If we miss this opportunity now, there may not be another one’. Yet one advanced wafer fabrication factory can cost more than US$10bn, and any money poured into the industry will go fast. That’s why Japan, rather than invest trillions and trillions in failing domestic firms, is considering a second option. 


What Do They Plan To Do? 

Japan now intends to look abroad and convince overseas chip foundries to come to its shores. Its past failures mostly centred on trying to merge domestic firms that were already going through tough times. ‘This sort of made-in-Japan self-reliance approach hasn’t worked out well’, said Kazumi Nishikawa, a director at the Ministry of Economy, Trade, and Industry’s IT division. ‘This time the goal is to offer a strong incentive for an overseas logic foundry to come to Japan’. 


As follows, Japan will now reach out to industry partners and leaders in other countries, including the industry heavyweight Taiwan Semiconductor Manufacturing Co. (TSMC), to build Japanese bases. According to the South China Morning Post, the heart of Japan’s mission is a US$337.2mn research and development project in Tsukuba that will involve TSMC and more than 20 Japanese firms. ‘I think we need to cooperate with our overseas counterparts’, said Akira Amari, a senior member of the ruling Liberal Democratic Party. ‘[And] TSMC is the world’s top logic chipmaker’. 

Indeed, if that’s Japan’s strategy, the future looks bright. TSMC recently set up a venture near Tokyo to research energy-efficient 3D chips with several Japanese partners. And in the future, the multinational chipmaker may consider expanding its Japanese operations—that is, if government incentives pave the path forward.

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