Sep 17, 2020

The World's Top 3 Supply Chains

Supply Chain
Top 3
Matilda Pilkington
3 min
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Supply Chain Digital takes a closer look at the world's leading supply chains, based on the recent Gartner’s report, Supply Chain Top 25 2020...

Supply Chain Digital takes a closer look at the world's leading supply chains, based on the recent Gartner’s report, Supply Chain Top 25 2020.

Now in its 16th year, Supply Chain Top 25 has amassed an impressive group of leading companies with new insights and teachings to share. With the impacts of COVID-19 being felt around the world, supply chain leaders need to adapt agile strategy as well as reinforcing sustainable values, and this is the criteria that Gartner have rewarded. The Gartner Supply Chain Top 25 is based on Peer Opinion, Three-Year Weighted Revenue Growth, Gartner Opinion, ESG Component Score and Composite Score.

Number 3


Johnson & Johnson

Johnson & Johnson are a world-leading healthcare company. Their drive comes from the belief that “good health is the foundation of vibrant lives”. They focus on ensuring that their suppliers provide the highest quality products and services as well as being aligned with Johnson and Johnson’s commitment to sustainability. To read more about why sustainability is important to supply chain, click here. Johnson & Johnson were founded in 1887, they employ over 130,000 people worldwide and are present in 60 different countries.

Head Quarters: New Jersey, United States

No. of employees: 132,200 (approx.)

Revenue: US$82bn

Number 2



Colgate is a global leader in consumer goods, and a leader in global procurement. Leading Gartner’s Top 25 in 2019, this year they are in the number two slot. Part of Colgate’s foundation is to build and maintain a supply chain talent pipeline. They have embodied adaptability and resilience especially during times of disruption. Colgate’s main focuses are Oral Care, Personal Care, Home Care and Pet Nutrition they have a reach in over 200 countries and territories worldwide.

Head Quarters: New York, United States

No. of employees: 34,500 (approx.)

Revenue: US$15.5bn (2018)

Number 1 


Cisco Systems

Climbing 5 slots since the 2019 report, holding the top spot this year is Cisco Systems. A Telecommunications technology conglomerate, Cisco has an entirely outsourced global network including 1000s of suppliers and partners. They have more than 300 product families, most of which use configure-to-order (CTO) production models. 

Since 2019, Cisco’s supply chain executives and IT have made it a focus to re-engineer and automate several processes and capabilities throughout the supply chain. This, coupled with the consolidation to a single global ERP instance, have yielded a host of supply chain process improvements, including higher capacity for order fulfillment and increased efficiency in scheduling and returns.

Cisco is one to watch, the changes they are implementing throughout their global supply chain and over 71,000 employees worldwide are making strides in the Supply Chain world. 

Head Quarters: California, United States

No. of employees: 76,000 (approx.)

Revenue: US$52bn 

Will Cisco stay at the top? Make sure to subscribe to stay up to date with global reports and latest news from Supply Chain Digital.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 


Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 

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