May 17, 2020

Kuehne + Nagel and XPO Logistics agree deal

Logistics
Supply Chain
Sean Galea-Pace
2 min
The logistics company, Kuehne + Nagel, has announced its intention to sell a major component of its UK contract logistics portfolio to XPO Logistics.
The logistics company, Kuehne + Nagel, has announced its intention to sell a major component of its UK contract logistics portfolio to XPO Logistics.

T...

The logistics company, Kuehne + Nagel, has announced its intention to sell a major component of its UK contract logistics portfolio to XPO Logistics.

The transaction includes the drinks logistics, food services and retail and technology businesses. 

“One year ago, we first announced the strategic review of our contract logistics business to improve profitability and focus on our core, scalable solutions,” commented Dr. Detlef Trefzger, CEO of Kuehne + Nagel International AG. “We have now reached a major milestone in this effort, having secured an agreement to sell significant non-core assets in the UK. With XPO Logistics, we are pleased to have found a good new home for our customers and employees.”

Kuehne + Nagel remains committed to delivering excellent customer solutions and service in the UK across all business units, as well as contract logistics. The press release confirmed that the company will retain the industry verticals aerospace, government and pharma. No financial details of the deal have been disclosed yet, but the transaction is anticipated to close during the second half of 2020.

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Who is Kuehne + Nagel?

As one of the world’s leading logistics companies, Kuehne + Nagel serves sea, air, road and contract logistics and has a focus on providing integrated logistics solutions. The firm employs around 83,000 employees at 1,400 locations in more than 100 countries. 

Click here for Supply Chain Digital’s closer look at the company.

Who is XPO Logistics?

XPO Logistics is one of the leading global providers of transportation and logistics services worldwide, with a highly integrated network of people, technology and physical assets. 

Click here for Supply Chain Digital’s closer look at the company.

For more information on procurement, supply chain and logistics topics - please take a look at the latest edition of Supply Chain Digital magazine.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

supplychain
IBM
Pandora
omnichannel
2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 

 

Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 
 

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