May 17, 2020

How supply chain logistics can improve with vehicle tracking

Supply Chain
Thomas Goodall
4 min
How supply chain logistics can improve with vehicle tracking
For companies operating a supply chain, making sure their logistics are as up to date as possible is crucial to optimising performance.

The process of...

For companies operating a supply chain, making sure their logistics are as up to date as possible is crucial to optimising performance. 

The process of producing an efficient and productive supply chain is complicated. Managing so many moving parts to ultimately deliver a product or part to a customer can hit issues at any stage. The more information about the individual stages of a supply chain managers can have, the better the service they can deliver.

One of the key logistical problems supply chains face is keeping costs under control. For large companies whose supply chain may involve hundreds of commercial vehicles, the costs from running these vehicles can rise quickly and have a significant impact on the finances of the company. High fuel usage is often a key contributor to increased running costs. By implementing vehicle tracking technology, fleet managers have several ways of better controlling fuel usage across their fleet and supply chain.

Firstly, after installing telematics devices across their commercial fleet, fleet managers have access to a considerable amount of data showing the activity of individual drivers and their fleet in general. Because of this, fleet managers can identify drivers throughout a supply chain who may be using higher than optimal level of fuel. After identifying individual drivers, managers can design specific training to help them improve their driving style to reduce fuel consumption.


The other way in which vehicle tracking helps improve fuel consumption is through in-cab coaching systems. These systems alert drivers to actions which contribute to high fuel usage such as speeding, harsh acceleration and engine idling. Because drivers are alerted through audio and visual signs to these actions, they can self-correct their behaviour and drive in a more fuel-efficient manner. Research has shown that when drivers were receiving this kind of feedback, they spent significantly less time with their engines idling than a driver who wasn’t receiving any feedback. Across a whole year, for an entire commercial fleet, this can lead to significant savings. These savings can then be invested in other areas of the supply chain, such as improved packaging or production, which can improve the whole chain.

Items going missing or being misplaced can be a significant issue for companies operating a supply chain. One way of mitigating this issue is to track parts using systems such as QR codes, barcode or RFID codes. By combining this with vehicle tracking, managers can have a detailed picture of the exact movements of products. If items fail to arrive at their intended location, the data is available to see precisely which vehicle the items were loaded onto and then where that vehicle went. Through this, products can be located and returned to their intended location.

Another crucial area with any supply chain is making sure drivers are taking the most time and fuel-efficient routes between locations. While most supply chains wouldn’t shut down if any product was delayed, for smaller companies, it can cause issues further down the chain. Vehicle tracking data can show the accurate live position of each vehicle within a chain. If there are any issues with locating a vehicle which may be late for a delivery or collection, this can be done quickly with vehicle tracking. Furthermore, fleet managers can design more time-efficient routes that avoid well-known congestion areas. This is not only beneficial for the supply chain as vehicles can arrive at destinations faster, but in the final stage where products are delivered to customers, this can happen more quickly and increase the number of deliveries which can take place during a day. This can be highly beneficial as a way to improve customer service and satisfaction when dealing with a company.  

Overall, for companies operating a supply chain, installing business vehicle tracking technology can be beneficial in several key areas. By providing a greater understanding of how their fleet is operating as part of the supply chain, fleet managers can improve the operational efficiency and productivity. This can not only lead to financial savings but greater customer satisfaction, both of which are beneficial to a company in the long and short term.

For more information on procurement, supply chain and logistics topics - please take a look at the latest edition of Supply Chain Digital magazine.

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Jun 11, 2021

NTT DATA Services, Remodelling Supply Chains for Resilience

6 min
Joey Dean, Managing Director of healthcare consulting at NTT DATA Services, shares remodelling strategies for more resilient supply chains

Joey Dean, the man with the coolest name ever and Managing Director in the healthcare consulting practice for NTT DATA and is focused on delivering workplace transformation and enabling the future workforce for healthcare providers. Dean also leads client innovation programs to enhance service delivery and business outcomes for clients.

The pandemic has shifted priorities and created opportunities to do things differently, and companies are now looking to build more resilient supply chains, none needed more urgently than those within the healthcare system. Dean shares with us how he feels they can get there.

A Multi-Vendor Sourcing Approach

“Healthcare systems cannot afford delays in the supply chain when there are lives at stake. Healthcare procurement teams are looking at multi-vendor sourcing strategies, stockpiling more inventory, and ways to use data and AI to have a predictive view into the future and drive greater efficiency.

“The priority should be to shore up procurement channels and re-evaluate inventory management norms, i.e. stockpiling for assurance. Health systems should take the opportunity to renegotiate with their current vendors and broaden the supplier channel. Through those efforts, work with suppliers that have greater geographic diversity and transparency around manufacturing data, process, and continuity plans,” says Dean.

But here ensues the never-ending battle of domestic vs global supply chains. As I see it, domestic sourcing limits the high-risk exposure related to offshore sourcing— Canada’s issue with importing the vaccine is a good example of that. So, of course, I had to ask, for lifesaving products, is building domestic capabilities an option that is being considered?

“Domestic supply chains are sparse or have a high dependence on overseas centres for parts and raw materials. There are measures being discussed from a legislative perspective to drive more domestic sourcing, and there will need to be a concerted effort by Western countries through a mix of investments and financial incentives,” Dean explains.

Wielding Big Tech for Better Outcomes

So, that’s a long way off. In the meantime, leveraging technology is another way to mitigate the risks that lie within global supply chains while decreasing costs and improving quality. Dean expands on the potential of blockchain and AI in the industry

“Blockchain is particularly interesting in creating more transparency and visibility across all supply chain activities. Organisations can create a decentralised record of all transactions to track assets from production to delivery or use by end-user. This increased supply chain transparency provides more visibility to both buyers and suppliers to resolve disputes and build more trusting relationships. Another benefit is that the validation of data is more efficient to prioritise time on the delivery of goods and services to reduce cost and improve quality. 

“Artificial Intelligence and Machine Learning (AI/ML) is another area where there’s incredible value in processing massive amounts of data to aggregate and normalise the data to produce proactive recommendations on actions to improve the speed and cost-efficiency of the supply chain.”

Evolving Procurement Models 

From asking more of suppliers to beefing up stocks, Dean believes procurement models should be remodelled to favour resilience, mitigate risk and ensure the needs of the customer are kept in view. 

“The bottom line is that healthcare systems are expecting more from their suppliers. While transactional approaches focused solely on price and transactions have been the norm, collaborative relationships, where the buyer and supplier establish mutual objectives and outcomes, drives a trusting and transparent relationship. Healthcare systems are also looking to multi-vendor strategies to mitigate risk, so it is imperative for suppliers to stand out and embrace evolving procurement models.

“Healthcare systems are looking at partners that can establish domestic centres for supplies to mitigate the risks of having ‘all of their eggs’ in overseas locations. Suppliers should look to perform a strategic evaluation review that includes a distribution network analysis and distribution footprint review to understand cost, service, flexibility, and risks. Included in that strategy should be a “voice of the customer” assessment to understand current pain points and needs of customers.”

“Healthcare supply chain leaders are re-evaluating the Just In Time (JIT) model with supplies delivered on a regular basis. The approach does not require an investment in infrastructure but leaves organisations open to risk of disruption. Having domestic centres and warehousing from suppliers gives healthcare systems the ability to have inventory on hand without having to invest in their own infrastructure. Also, in the spirit of transparency, having predictive views into inventory levels can help enable better decision making from both sides.”

But, again, I had to ask, what about the risks and associated costs that come with higher inventory levels, such as expired product if there isn’t fast enough turnover, tying up cash flow, warehousing and inventory management costs?

“In the current supply chain environment, it is advisable for buyers to carry an in-house inventory on a just-in-time basis, while suppliers take a just-in-case approach, preserving capacity for surges, retaining safety stock, and building rapid replenishment channels for restock. But the risk of expired product is very real. This could be curbed with better data intelligence and improved technology that could forecast surges and predictively automate future supply needs. In this way, ordering would be more data-driven and rationalised to align with anticipated surges. Further adoption of data and intelligence and will be crucial for modernised buying in the new normal.

The Challenges

These are tough tasks, so I asked Dean to speak to some of the challenges. Luckily, he’s a patient guy with a lot to say.

On managing stakeholders and ensuring alignment on priorities and objectives, Dean says, “In order for managing stakeholders to stay aligned on priorities, they’ll need more transparency and collaborative win-win business relationships in which both healthcare systems and medical device manufacturers are equally committed to each other’s success. On the healthcare side, they need to understand where parts and products are manufactured to perform more predictive data and analytics for forecasting and planning efforts. And the manufacturers should offer more data transparency which will result in better planning and forecasting to navigate the ebbs and flows and enable better decision-making by healthcare systems.

Due to the sensitive nature of the information being requested, the effort to increase visibility is typically met with a lot of reluctance and push back. Dean essentially puts the onus back on suppliers to get with the times. “Traditionally, the relationships between buyers and suppliers are transactional, based only on the transaction between the two parties: what is the supplier providing, at what cost, and for what length of time. The relationship begins and ends there. The tide is shifting, and buyers expect more from their suppliers, especially given what the pandemic exposed around the fragility of the supply chain. The suppliers that get ahead of this will not only reap the benefits of improved relationships, but they will be able to take action on insights derived from greater visibility to manage risks more effectively.”

He offers a final tip. “A first step in enabling a supply chain data exchange is to make sure partners and buyers are aware of the conditions throughout the supply chain based on real-time data to enable predictive views into delays and disruptions. With well understand data sets, both parties can respond more effectively and work together when disruptions occur.”

As for where supply chain is heading, Dean says, “Moving forward, we’ll continue to see a shift toward Robotic Process Automation (RPA), Artificial Intelligence (AI), and advanced analytics to optimise the supply chain. The pandemic, as it has done in many other industries, will accelerate the move to digital, with the benefits of improving efficiency, visibility, and error rate. AI can consume enormous amounts of data to drive real-time pattern detection and mitigate risk from global disruptive events.”


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