May 17, 2020

House of Lords to publish HS2 report next week

UK logistics
rail freight
European Supply Chain
2 min
The committee wants to ensure the £50 investment is worthwhile before pressing ahead
The House of Lords Economic Affairs Committee have been investigating whether the Governments proposal for a new high speed rail line between London and...

The House of Lords Economic Affairs Committee have been investigating whether the Government’s proposal for a new high speed rail line between London and Manchester makes economic sense and whether it is the best way to meet the twin objectives of providing extra rail capacity and rebalancing the UK economy away from London and the South East.

The Committee have been looking in detail at a wide range of evidence on HS2 since July 2014. Its comprehensive report considers the case HS2 in detail in advance of the Lords’ consideration of the HS2 enabling bill, currently in the House of Commons and which will later come to the House of Lords

The report will be published at 00:01 on Wednesday 25 March. The Committee will hold an embargoed press briefing where copies of the report will be available to the media from 10:00am on Tuesday 24 March. The press briefing will be hosted by Lord Hollick, Chairman of the Committee. He and other Committee Members will be available to answer questions.

The press briefing will be held in Committee Room 3 of the House of Lords. Copies will be available to read in the briefing room from 10:00am, the briefing will start at 11:00am. All contents of the report and briefing will be embargoed until 00:01 on Wednesday 25 March however.

The total cost for HS2 is estimated at £42.6 billion, including £14.4 billion of contingency and the Heathrow expansion will deliver up to £211 billion in economic benefits and 180,000 jobs throughout the UK.

For further information about the briefing please email [email protected] by 2pm on Friday 20 March. The report will be available online after publication on the Committee’s webpage.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 


Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 

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