KPMG: Partnering with Uniphore to Introduce AI to Industries

As the World Economic Forum kicks off in Davos, KPMG LLP and Uniphore have announced a new strategic relationship to operationalise AI agents across workflows.

This development marks a significant shift for supply chain leaders. The partnership focuses on integrating AI systems to increase efficiency across critical procurement processes.

Clients across a wide range of industries could see an opportunity for business growth following the delivery of these AI agents within their supply chain operations.

Uniphore is a business AI company working to connect data, fine-tune AI models and deploy agentic AI across enterprises. It aims to merge the personalised nature of consumer AI with the scalability and security of business AI.

Now, it is working alongside KPMG to support its effort to move away from experimental AI pilots to deploying high-performing AI across its enterprise. KPMG utilises Uniphore's Business AI Cloud alongside small language models (SLMs) within this collaboration. The cloud platform integrates with KPMG's existing data environments and enterprise systems.

This integration creates new capabilities within existing structures, supporting clients across sectors such as banking, insurance, energy and healthcare.

Deploying agents across operations

This initiative is part of KPMG's aims involved in providing its global workforce with AI-enabled delivery models. These models cover a range of core business processes with a blend of AI and consulting expertise.

"We are thrilled to align with Uniphore’s vision for AI as a transformative force for business as we focus on helping clients move from AI experimentation to real operational value," says Prasad Jayaraman, advisory principal at KPMG.

“Working together with Uniphore to use AI to transform regulated industries supports our mission to embed business AI into how work gets done, in a way that is governed, scalable and aligned with client needs."

The collaboration aims to transform how expertise can be utilised on a greater scale by applying it sector-wide. KPMG is working on an AI agent model which its workforce designs, deploys and governs.

Through this method, teams combine human judgement and AI execution to deliver high-quality outcomes. Uniphore's platform helps KPMG adapt regulatory frameworks and process playbooks into industry-specific SLMs.

This allows the firm to use governed AI agents across entire business operations, including procurement, finance, workforce optimisation, claims and customer experience.

Improving procurement contract efficiency

In early solutions, KPMG and Uniphore are developing procurement and contracting capability powered by AI agents. These agents address core challenges for supply chain teams.

This includes the classifying of high-volume contracts and extracting obligations. They also assist in comparing terms against approved standards, flagging risk and routing exceptions for human approval.

By doing this, the agents could remove some of the barriers for procurement efficiency and reduce the time spent on these manual tasks. The agentic AI solution operates directly within company workflows.

This integration could reduce the risk of revenue leakage and extended contract review cycles while maintaining a keen eye to ensure no risk gets passed over.

Through this, procurement teams can work more accurately and efficiently, enabling their time to be spent on strategic vendor management. This transformation requires an SLM factory model which allows knowledge to be transformed into reusable and scalable AI systems.

“Business AI proves its value in production, where enterprise environments are complex, regulated, and deeply interconnected,” adds Umesh Sachdev, CEO and co-founder of Uniphore.

"Our work with KPMG enables a repeatable process for running AI inside real enterprise workflows, so organisations can scale how people and AI work together and drive outcomes.”

All supply chain, sustainability, Scope 3 and net zero leaders should attend:

• Procurement and Supply Chain LIVE: The Net Zero Summit - QEII Centre, London, March 4-5
• Procurement and Supply Chain LIVE: The US Summit - Navy Pier, Chicago, April 21-22

Co-located with Sustainability LIVE, these events brings together CSCOs, CSOs and senior decision-makers at a moment when sustainability, supply chains and commercial performance are increasingly interconnected.

Tickets can be booked online today for The Net Zero Summit and The US Summit. Group discounts available.

Scaling solutions through data

KPMG and Uniphore are targeting environments which have fragmented data, non-negotiable governance and interconnected processes. This challenges the AI agents to deliver meaningful outcomes in areas that are less organised.

Specifically, the partnership supports industry-specific use cases across sectors like telecommunications, healthcare, financial services and oil and gas.

The new solutions by KPMG and Uniphore are intended to operate alongside modern enterprise data platforms, allowing the agents to work against established foundations.

In doing so, they turn away from isolation, instead preserving existing controls and allowing the agents to work alongside trusted data to drive measurable outcomes.

“Uniphore is becoming an increasingly significant player in enterprise AI, and we are pleased to work together to help translate business knowledge into AI-enabled delivery models that drive real outcomes for our clients,” concludes Prasad.

Leaders from KPMG and Uniphore will be exploring the future of business AI at the World Economic Forum Annual Meeting in Davos, informing business executives about how they can grow alongside these agents.