Kinaxis: Supply Chain Resilience with Maestro Agents

During times of volatility, companies must be able to protect their supply chains with confidence. 

In a bid to give leading businesses the supply chain efficiency and agility they require, Kinaxis has launched Maestro Agents. 

By implementing these agents, businesses can experience faster decision-making with more informed solutions.

Supply chain orchestration

Recognised as a leader in modern supply chain orchestration, Kinaxis powers global supply chains with its AI-infused platform, Maestro.

The firm delivers full transparency and agility across entire supply chains, thanks to its proprietary technologies and techniques.

Maestro Agents – a milestone development in the context of AI-enabled supply chain intelligence and decision-making – are embedded in Kinaxis Maestro. These digital co-workers assist the pathway from problem to action, speeding up entire processes.

They are embedded within live planning situations, meaning they grow to understand context, constraints and trade-offs, enabling them to plan alongside leaders and help make more informed decisions.

The agents are not designed to replace employees, but to aid them in decision-making and strategic planning.

“Kinaxis agents are already helping our planning team collaborate more effectively with customers and contract manufacturers,” says John Finnigan, Senior Director, Advanced Planning at Jabil. 

“With human-in-the-loop safeguards, we’re reaching decisions faster today and see strong potential to build a more resilient and networked supply chain.”

With the launch of Maestro Agents, Kinaxis is expanding its ecosystem and guiding customers towards the full potential of AI.

Supply chain resilience building

Business and supply chains face rising volatility as regulations shift, tariffs increase and geopolitical uncertainty disrupts trade routes and creates bottlenecks.

Kinaxis’ Maestro Agents embed fast, well-informed decision-making into daily operations to help protect supply chains. Early adopters are already reporting major reductions in manual work and greater confidence among planners.

“Today’s supply chains operate within an environment of constant volatility," says Andrew Bell, Chief Product Officer at Kinaxis. "Resilience and adaptability are no longer aspirational – they are mission-critical.

“Maestro Agents bring explainable AI into the moments that matter for supply chain leaders and practitioners. As our customers continue to coordinate across processes and grow an ecosystem of Kinaxis and partner-built agents, now they can unlock new levels of speed, resilience and adaptability.”

Maestro Agents are built to automatically bring information into decision-making as soon as strategy-building begins. As different solutions are planned, agents introduce action points to help speed up the process.

Supply chain planners can now use Maestro Agents to:

• Bring AI into everyday work – the agents flag issues by analysing live data, allowing them to recommend the best solutions automatically and make a decision in seconds
• Synthesise real-world data – by taking into consideration supplier capacity, inventory levels, production schedules and customer priorities, the agents are able to make recommendations that are best suited and tailored to the business' aims
• Make justifiable decisions – the agents have the capability to portray clear reasoning for each judgement with human-in-the-loop guardrails. It shows that the decisions are informed decisions based on hard fact, helping with trust and traceability
• Automate reporting – through the automation of reporting and routine analysis, more time is freed up for higher-value work. This means planners can focus on decisions which can improve worker and business performance and resilience

“Flexibility and guardrails are essential if companies are going to trust and scale AI,” adds Eric Thompson, Research Director at IDC. 

“With Maestro Agents, Kinaxis is showing what practical, explainable AI looks like in enterprise operations by embedding agentic capabilities directly into live planning environments so organisations can test, learn, and grow safely and effectively.”

Proven successes

Maestro Agents are already being used by a range of businesses and are proving that early investment in innovation can deliver real supply chain value.

One top 10 global pharmaceutical company saw a significant increase in supply chain efficiency across its planning processes. It boosted planner productivity by up to 10x and has reduced inventory risk identification from 40 clicks down to four.

As a result, it is enjoying significantly faster insights , driving decision-making.

Elsewhere, agents have helped planners at a world-leading electronics manufacturer save more than 30 hours per month by streamlining the reporting process and cutting manual effort. Instead, staff are able to focus on improving on-time delivery and contributing towards customer satisfaction.