May 17, 2020

US Senate may Restore 82-Hour Trucking Week

US politics
Trucking industry
2 min
US truck drivers currently have 72-hour cap on their working week
Truck drivers in America may have to face an 82-hour working week as it emerged that the politicians may ease the 70-hour cap that is presently in opera...


Truck drivers in America may have to face an 82-hour working week as it emerged that the politicians may ease the 70-hour cap that is presently in operation.

The move would undo years of campaigning which aims to reduce highway fatalities caused by sleepy long-haul drivers, although many in the logistics industry criticised the initial move to 70 hours when it came into effect in July 2013.  

Drivers are required to take an extended break when they reach their weekly limit, but this could change with any new legislation.

The industry said that these requirements often led to drivers having to take long breaks at night, forcing them back onto the roads in the morning when traffic is at its peak.

Factors influencing the July 2013 decision include scientific research based on the role of fatigue in truck crashes as well as an economic argument revolved around the costs of hiring more drivers to cover the extra hours.

The Senate amendment would be attached to a broad transportation funding bill that would have to be passed by the full Senate and later reconciled with appropriations legislation in the House of Representatives.

In 2012, truck crashes caused 3,912 deaths with the fatal crash rate increasing annually from 2009 after a five year trend in the opposite direction. The new regulation was forecast to save 19 lives and prevent 1,400 crashes, though it is unclear whether this has happened since last summer.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.


Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 


For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 


What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 


  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 


Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 


Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 



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