May 17, 2020

Rotterdam remains the largest European port serving China

Admin
2 min
Industry Luncheon to be held in New Jersey
Follow @SamJermy and @SupplyChainD on Twitter.In 2014, Rotterdam became the first European port since the start of the economic crisis in 2008 to handle...

Follow @SamJermy and @SupplyChainD on Twitter.

 

In 2014, Rotterdam became the first European port since the start of the economic crisis in 2008 to handle more than 3 million TEU (20-foot container units) going to or coming from China.

Port of Rotterdam Authority CEO Allard Castelein announced this during the first quarterly meeting of the Rotterdam Port Promotion Council (RPPC). At the meeting he analysed the throughput figures for 2014 and indicated trends for a large group of port entrepreneurs.

In 2008, Hamburg in northern Germany still handled the most 'China containers' of 2.6 million against Rotterdam's 2.2 million. The German port suffered greatly during the crisis of 2008, whereas Rotterdam's throughput only declined moderately.

Since then, Rotterdam has been the main European port for 'China containers', although the lead on Hamburg remains small. In 2013, Hamburg handled 2.3 million TEU; Rotterdam handled 2.4 million. Anticipating the definitive figures, the Port of Rotterdam Authority expects an increase of at least 10 percent over 2014.

The Chinese share of Rotterdam's throughput will be significant and likely increase again in 2015. There are currently 18 container services per week between Chinese ports and Rotterdam.

The main battleground for rival European is very much China at the moment. It could hardly be otherwise, since about 70 percent of all container traffic to Northern Europe comes from this country. 

Joining alliances weekly rate to northern Europe from ten ports in mainland China brings the total to 74 weekly trips. The freight carriers 2M (co Maersk Line and MSC) clearly predominate; every week 27 vessels from China travel to northern Europe, significantly more than Three Ocean (18), CKYHE (17) and G6 (12).

For more information, please visit: http://www.portofrotterdam.com/nl/actueel/pers-en-nieuwsberichten/Pages/containerdiensten-azinoordwest-europa-herschikt.aspx

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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