May 17, 2020

DHL extends global rugby commitment with new Sevens partnership

DHL rugby
Admin
3 min
Ken Allen, CEO, DHL Express signs a new partnership deal with World Rugby CEO Brett Gosper for the world’s leading logistics provider to become Global Partner and Official Logistics Partner to the HSB
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DHL, Official Logistics Partner of Rugby World Cup 2015, has announced a further commitment to the glo...

Follow @SamJermy and @SupplyChainD on Twitter.

 

DHL, Official Logistics Partner of Rugby World Cup 2015, has announced a further commitment to the global game by extending its partnership with the men’s and women’s HSBC World Rugby Sevens Series.

The announcement comes after a successful first week of enthralling competition at the sport’s showpiece Tournament, for which DHL is handling all freight and logistics for the 20 participating teams and fulfilling a range of other requirements, including international ticket distribution and anti-doping sample delivery to laboratories.

In its role as Global Partner and Official Logistics Partner of Sevens World Series, DHL will build on its previous sponsorships of individual tournament legs in the UAE, USA and Hong Kong to deliver event freight and logistics across all ten rounds of the upcoming annual Series, kicking off in Dubai in December 2015 and culminating in London in May 2016.

DHL’s support will also include logistics provision for some of the teams taking part in the 2015-16 season, as well as helping World Rugby’s development of the game among new audiences and in new territories through various grassroots initiatives.

Ken Allen, CEO, DHL Express said, “Our partnership with the HSBC Sevens World Series reaffirms our commitment to a sport which shares many of DHL’s core values, such as teamwork, passion and a will to win.

“We’re delighted to extend our support for the international game on an annual basis, taking our delivery of rugby to new and existing fans across the globe beyond the four-year cycle of the Rugby World Cup, and helping nurture interest in, and a love for, the sport among fresh enthusiasts and potential stars of the future.”

World Rugby Chairman Bernard Lapasset said, "Rugby sevens is going from strength to strength ahead of the Olympic Games and the men's and women's series have been at the heart of the global sevens success story with their winning brand of high-octane, competitive and broadcast-friendly action, global locations and festival atmosphere. 

"We look forward to working with DHL to further the promotion of the game around the world as the sporting community looks forward to Rio 2016.”

 The World Rugby Sevens Series consists of ten stellar tournaments held around the world, in which 15 national sevens teams compete for series points at each round, with an overall champion crowned at the end of the season based on points accumulated throughout the events.

The 2015-16 season sees five new destinations added to the series in Cape Town, Sydney, Vancouver, Singapore and Paris.

Beyond DHL’s partnerships with Rugby World Cup 2015 and the World Rugby Sevens Series, it is Official Logistics Partner to a number of international and domestic teams, including the Irish Rugby Football Union, English club Harlequins FC and DHL Stormers in South Africa, as well as supporting the professional and grassroots game in places as far afield as Canada and Australia to Kazakhstan, Laos and Fiji.

For more information, please visit: http://dhlrugby.co.uk/

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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