Oct 13, 2020

Amazon reveals first customer electric delivery vehicle

Amazon
Electric Vehicle
Logistics
Sean Galea-Pace
2 min
Amazon reveals first customer electric delivery vehicle
Amazon is set to launch its first customer electric delivery vehicle, in partnership with Rivian...

In a bid to achieve net zero carbon by 2040, 10,000 Amazon custom electric delivery vehicles will be in operation and delivering to customers worldwide as early as 2022 and all 100,000 by 2030.

It is one of three different models that Amazon has invested in and completely customised with Rivian to enhance the driver experience and optimise safety.

“When we set out to create our first customised electric delivery vehicle with Rivian, we knew that it needed to far surpass any other delivery vehicle. We wanted drivers to love using it and customers to feel excited when they saw it driving through their neighbourhood and pulling it up to their home,” said Ross Rachey, Director of Amazon’s Global Fleet and Products. “We combined Rivian’s technology with our delivery logistics knowledge, and the result is what you see here - the future of last mile delivery.”

Amazon’s custom electric vehicle consists of industry leading safety, navigation and design features, which includes:

  • State-of-the-art sensor detection, a suite of highway and traffic assist technology, and a large windshield to enhance driver visibility.
  • Exterior cameras around the vehicle that are linked to a digital display inside the cabin to provide the driver with a 360-degree view outside the vehicle.
  • Alexa integration for hands-free access to route information and the latest weather updates.
  • A strengthened door on the driver’s side for added protection.
  • A ‘dancefloor’ inside the driver’s cabin for easy movement inside the van.
  • Bright tail lights surrounding the rear of the vehicle to easily detect braking.
  • Three levels of shelving with a bulkhead door, which can easily be opened and closed for additional driver protection while on the road.

“The vehicle we’ve developed with Amazon is not just electric. We prioritized safety and functionality to create a vehicle that’s optimized for package delivery,” added RJ Scaringe, Rivian CEO. “We thought through how drivers get in and out of the van, what the work space feels like and what the workflow is for delivering packages.”

In order to support The Climate Pledge, Amazon is in the midst of transforming its logistics network worldwide by introducing new electrification solutions and leveraging alternative delivery methods. Amazon currently operates hundreds of electric vehicles worldwide and has invested in electric vehicle charging stations for its partners to use, with plans to expand this infrastructure. Amazon confirmed it is adding 1,800 electric delivery vehicles this year to its European fleet as well as adding 10,000 electric vehicles to its fleet in India, operating in more than 20 countries by 2025.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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