Genpact Helping Drive Supply Chain Digitalisation

As Genpact announces S2P partnership with ServiceNow, we profile the global professional services firm, who is at the forefront of digitalisation

Global professional services firm Genpact has forged an “expanded partnership” with leading digital workflow company, ServiceNow.  

The partnership will deliver source-to-pay (S2P) applications across finance and supply chain operations. S2P includes all activities related to the procurement of goods and services – from identifying the need for a product or service to making final supplier payments.

Genpact’s S2P offering uses ServiceNow AI capabilities to help businesses quickly and accurately identify, understand and extract data from finance and supply chain documents.

On the back of this news, we profile Genpact, and its wider work in the supply chain space.

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Genpact: Profile of leading supply chain consultancy 

New York City-based Genpact was founded in 1997 as a business unit within General Electric. It became an independent company in 2005 and has gone on to become a leading global professional services firm. 

It has offices in 30 countries and a payroll of 125,000. Genpact has expertise in technology, analytics, and process reengineering, and helps businesses transform operations, improve efficiency, and enhance customer experience. 

Services it offers include digital transformation, advanced analytics, procurement, supply chain management, customer experience management, and finance and accounting.

Its stated mission “is to drive digital-led innovation and digitally-enabled intelligent operations for clients”. It works across industries including banking and financial services, healthcare, consumer goods, and manufacturing.

Genpact's clients include many Global Fortune 500 companies, who the company says “partner with us for our proven methodologies to turn insights into action and deliver outcomes at scale”. 

It adds: “We create lasting competitive advantages for our clients and their customers, running digitally enabled operations and applying our data-tech-AI services to design, build, and transform their businesses.”

Genpact’s Supply Chain Global Leader is Michael Ciatto.

Ciatto says of Genpact’s supply chain offerings: “We help companies define their supply chain strategy and lead customers’ transformational efforts.

“We operate supply chains on behalf of some of the largest companies in the world, across different languages and industries.”

Ciatto says supply chain has become so strategically important that  it is “imperative” CEOs be involved in supply chain discussions.

He adds: “Today’s top business issues are all basically supply chain related, especially in areas of demand and ESG, and today’s customers vote with their wallets."

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