Centrimex brings freight flexibility to customers using data

Driven by data, visibility is a key part of the Centrimex approach to customer experience and creating a more collaborative working environment

Planning contingencies is no easy task and is often required at short notice, which is where the use of real-time data really shines. The ability to track shipments and foresee disruption is a luxury that is used at Centrimex, a freight-forwarding organisation that is committed to great service through even better visibility. 

The company’s vision is to deliver goods safely, on-time, and at the right price and at no disruption to the customer. But in an environment where disruption is rife, Alexia Schmitt, Chief Transformation and Information Officer at Centrimex, has a critical role to play. This means getting goods from point to point by maintaining visibility—visibility that is driven by real-time data. 

The aim of the business is to manage clients’ freight, right from the shipping process to all of the documentation and processes required to ensure that goods are able to cross borders.

“The core mission is to manage services around the whole transportation process, with the best level of service for the customers,” says Schmitt. 

As the company continues to grow and offer exceptional freight-forwarding services, this starts with customer focus—ensuring that clients receive the best possible service throughout the shipping process and maintain confidence in the business.

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