Nokia selects Wipro to accelerate its supply chain digital transformation

By James Henderson
Nokia has selected Wipro to accelerate its supply chain digital transformation, signing a multi-year agreement with the company. The Finnish-based firm...

Nokia has selected Wipro to accelerate its supply chain digital transformation, signing a multi-year agreement with the company.

The Finnish-based firm is aiming to transform its supply chain and sales order management processes for its new 5G and IoT businesses.

Wipro will help design, digitalise and run Nokia’s sales order management operations from multiple centers, globally.

In addition, it is to apply robotics process automation (RPA) to enable a hyper-automated supply chain, which will be lean, agile and have the flexibility to meet the customer’s current business challenges as well as keep pace with their future requirements.

Read Supply Chain Digital's exclusive article on Nokia's conscious factory of the future, here

Wipro will be leveraging cognitive algorithms and bots to automate the sales order management processes, reduce cycle time, handle the sales volume fluctuations and monitor operations in real time, thereby increasing accuracy and compliance in all transactions.

“The partnership with Nokia is a reflection of our strategic efforts to drive the digitisation and transformation of global business operations in supply chain and order management.


“Using an AI-led digital platform ensures safe and easy ways of exchanging information where all players across the supply chain stand to benefit. We look forward to making a real difference in simplifying information flows using our digital approach and solutions,” said Nagendra Bandaru, Senior Vice President and Global Head, Business Process Services, Wipro Limited.

Christian Forster, Vice President Delivery Operations at Nokia: “Nokia had been looking for a partner to support the digital transformation of its supply chain while maintaining business continuity and operational excellence.

“Wipro was selected after a thorough assessment of their capabilities to deliver innovative solutions and run complex operations. Nokia has had a long association with Wipro, and we selected them for their understanding of the industry and in-depth experience of executing large-scale digital transformation projects.”


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