Freshworks Academy: delivering excellence in enterprise
The Freshworks Academy offers advanced product training and customer support, marketing and sales to help customers upskill and deliver success
Freshworks is a leading provider of software as a service (SaaS) customer engagement solutions that make it easier for professionals to communicate effectively with their customers.
The organisation delivers these solutions based on a very simple proposition: to streamline software and make business easier and more effective.
This is driven by a suite of solutions that cover every aspect of enterprise success. More can be read about these products here.
Freshworks believes in working closely with its customers to deliver long-term success. Accordingly, it offers the Freshworks Academy.
This is a product training service that is free to enroll into and offers customers courses and certifications in Freshworks’ products.
There are several benefits to enrolling in the Freshworks Academy for the supply chain and manufacturing industry.
For example, the range of courses allows customers to arm themselves with the knowledge and tools required to accelerate personal growth and bring greater success to their business.
Similarly, the range of certificates that can be achieved on Freshworks’ products gives a demonstrable advantage on understanding the complexities of SaaS solutions.
Importantly, enrolment to the Freshworks Academy sees users join a like-minded community of Freshworks-approved professionals from around the world.
Freshworks Academy: courses
Freshworks courses provide the opportunity to be trained, and to attain the skills needed to excel in the customer’s chosen career. Courses available to drive business value within the supply chain and manufacturing industry include:
Freshsales CRM Admin Fundamentals: a walk-through guide of how to set up the company’s CRM as an admin. This covers the basic concepts of Freshsales CRM, how to invite and onboard team members, customisation options and capabilities, creating workflows and more.
Freshsales CRM User Fundamentals: a walk-through guide of how to use Freshsales. This covers basic usability, using emails within the solution and how to manage leads.
Freshdesk Agent Fundamentals: an overview course providing information on the company’s Freshdesk product. This includes the basics of ticketing, understanding the ticket list page, working with customer information and working with a knowledge base.
Freshdesk Admin Fundamentals: demonstrates the essential functionalities of FreshDesk. This includes setting up emails, automation, customisation, and more about specific responses.
Freshcaller for Freshdesk: where organisations can learn how to integrate Freshcaller and Freshdesk to bring data from both tools together
Freshservice Admin Fundamentals: providing the best practices of configuring Freshservice as an admin, as well as further information on understanding the system’s workflow capabilities and asset management capabilities.
Freshservice Agent Fundamentals: offering a greater understanding of working with tickets, ticket properties and the essential requirements of an agent role.
Other courses available include:
Marketing Masterclass: a course aimed at new and aspiring marketing leaders.
Fresh Chat Admin Fundamentals: learn everything you need to know about the modern messaging software
Customer service skills: for training in email communication, handling difficult conversations and overcoming demotivation
ITSM 101: for learning about the benefits of ITSM, quick wins, ITIL and its processes, and common ITIL adoption mistakes to avoid
Freshworks Academy Certificates
Customers also have the option to become a Freshworks-certified product expert.
The Academy’s range of certificates cover several core areas of its product and service proposition. This includes:
Freshdesk Product Expert Certification for Admins
Freshdesk Product Expert Certification for Agents
Freshservice Admin Certification
Marketing Masterclass - Leadership Certification
For more information about Freshworks’ Academy, click here!
A full list of Freshworks’ services can be found here.
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