FourKites: A Game Changer in Supply Chain Technology

FourKites has unveiled its latest breakthrough in supply chain management with the launch of its Intelligent Control Tower.
At the heart of this development is a digital workforce of AI agents that can take autonomous action while providing insights, assessing risks and recommending solutions.
As a leader in AI-driven supply chain transformation, FourKites processes more than 3.2 million events daily, ranging from purchase orders to final delivery.
The Intelligent Control Tower integrates data from shipments, orders, inventory and assets to create a real-time digital twin — a virtual model that mirrors real-world operations. This allows businesses to prevent disruptions, eliminate manual processes and optimise supply chain performance.
Transforming supply chain data into action
Key to the platform’s success is its ability to unify traditionally siloed operations.
By combining real-time visibility with advanced automation, FourKites enables organisations to transition from reactive tracking to proactive orchestration. It’s this proactive capability that sets it apart from other supply chain tools.
For example, FourKites’ network spans 200 countries and territories, tracking more than 3.2 million shipments daily across road, rail, ocean and air. This data includes at least 1.1 million carriers and 98% of the world’s ocean traffic, ensuring comprehensive coverage.
"We're taking the next step in FourKites' evolution by moving the industry from seeing data to automating actions," comments Mathew Elenjickal, FourKites’ Founder and CEO.
At the same time, AI-driven digital agents work autonomously to handle tasks such as track-and-trace, supplier management and appointment scheduling.
By automating routine processes, companies can focus their resources on more strategic decisions.
Priya Rajagopalan, FourKites’ President of Product, Technology and Operations, explains: "We have pioneered a unified system of agents tailor-made for supply chain workflows, eliminating the need for companies to manage multiple solutions and vendor relationships."
Solutions tailored to real-world challenges
To ensure value for businesses, FourKites has introduced eight pre-configured Intelligent Control Tower packages. These solutions address specific supply chain needs, from supplier collaboration to customer delivery:
- Supplier Connect AI streamlines inbound supply coordination
- PO Connect AI enhances purchase order performance
- Inbound Scheduler AI automates scheduling for incoming shipments
- Yard Connect AI optimises logistics within yards
- Customer Connect AI reduces on-time in-full (OTIF) fines and improves customer satisfaction
- Outbound Scheduler AI simplifies pickup scheduling
- Cross Dock Optimizer AI boosts cross-dock efficiency
- Customer Appointment AI automates appointment scheduling with customers
By addressing pain points across procurement, inventory management, customer service and logistics, these packages improve efficiency and reduce costs. FourKites’ ongoing collaboration with customers ensures these offerings will expand as new demands emerge.
The system’s ability to link planning with execution also reflects a broader industry shift.
Charles Brennan, Senior Analyst at Nucleus Research, highlights this trend: "Too many organisations are stuck in the early stages of control tower maturity, using disconnected systems that can't link planning to execution or help users take meaningful action."
A holistic approach to SCM
Beyond visibility and automation, the Intelligent Control Tower incorporates tools to improve facility operations.
FourKites’ YardWorksSM solution, for example, automates gate processes, tracks equipment in real-time and manages appointments, enabling smoother workflows in warehouses and distribution centres.
By consolidating its capabilities into one platform, FourKites eliminates the need for businesses to juggle multiple specialised tools. This holistic approach simplifies operations and enhances collaboration across departments.
Importantly, these innovations are built on a secure and scalable foundation, safeguarding enterprise data while enabling system-wide learning and optimisation, positioning FourKites as a key partner for businesses aiming to modernise their supply chains.
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