FedEx: New AI-Powered Solution for Supply Chain Visibility
FedEx has unveiled its cutting-edge solution, FedEx Surround, designed to revolutionise supply chain management by offering businesses unparalleled control and visibility over shipments.
Launched in Singapore and Hong Kong SAR, with plans to expand across APAC, this innovation integrates advanced technology into the FedEx network, enhancing tracking and proactive shipment management.
FedEx, one of the world’s largest express transportation companies, provides fast and reliable delivery services to over 220 countries and territories.
With a global air-and-ground network, the company delivers time-sensitive shipments with precision and speed.
Its new solution combines monitoring and intervention tools that work seamlessly with FedEx’s existing transportation systems.
These tools provide three tiers of service: Select, Preferred and Premium, tailored to meet the needs of various industries like healthcare, aerospace and high-tech sectors.
The solution focuses on offering real-time visibility, ensuring the safe and timely delivery of high-stakes shipments.
Its AI-powered dashboard and sensor technology, such as SenseAware ID, deliver critical insights for businesses relying on time-sensitive deliveries. The system doesn’t just track packages; it intervenes intelligently, preventing potential disruptions.
“At FedEx, we are constantly innovating to meet the evolving needs of our customers," comments Kawal Preet, President of Asia Pacific for FedEx.
"With data-backed intelligent solutions and the introduction of FedEx Surround, we are building smart logistics for our customers. The tools are not just about tracking; it's about smartly intervening in real-time to ensure that shipments are not only monitored but also actively managed to mitigate risk.
"This is a game-changer for businesses relying on just-in-time delivery and high-stakes shipments."
Enhanced features for better supply chain management
The FedEx Surround solution offers customers three key benefits:
Flexibility and control – Using AI and SenseAware ID, the system provides nearly real-time visibility into global shipments, allowing customers to act swiftly when needed.
Greater value – Special handling codes enable features such as prioritised boarding, cold chain support and both in- and out-of-network intervention.
Peace of mind – Round-the-clock monitoring from dedicated teams stationed at hubs and ramps provides continuous oversight and proactive intervention, giving businesses extra assurance.
These features represent a significant advancement for industries where timing is critical. Whether it’s maintaining the integrity of medical supplies or ensuring high-value technology reaches its destination, the new solution ensures seamless logistics with proactive management.
Revolutionising logistics with AI and sensor technology
FedEx Surround represents a new chapter in logistics, especially for markets across Asia Pacific.
The use of SenseAware ID with Bluetooth Low Energy (BLE) sensors allows packages to be tracked hundreds of times in transit, as opposed to traditional scanning methods that offer fewer data points.
This real-time data is shared every two seconds, giving businesses more transparency and control.
SenseAware ID uses a lightweight, compact sensor that transmits precise package location data every two seconds, ensuring businesses can closely follow their high-value shipments.
By leveraging AI and machine learning, FedEx Surround predicts potential delays and disruptions, empowering businesses to make quick, informed decisions.
This blend of AI, machine learning and advanced sensors is set to transform the logistics landscape, giving companies a competitive edge with enhanced shipment visibility.
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