Mar 26, 2021

Report: Manufacturers too reliant on Amazon

Sana Commerce
3 min
Complex customer experiences have led manufacturers to over rely on, finds study by Sana Commerce
Complex customer experiences have led manufacturers to over rely on, finds study by Sana Commerce...

Historically, manufacturers have leveraged their network of distributors to get their products in the hands of the end consumer. But in recent years, that model has been expanded and evolved, with more manufacturers selling both to distributors and consumers. 

According to a study we recently conducted with Sapio Research, 67% of manufacturers today are selling directly to consumers. Much of the growth opportunity resides online. Our data found that 50% of all revenue for manufacturers is now generated via online channels: a nearly $430 billion market and growing (DigitialCommerce360). Specifically, manufacturers are seeing an increase in sales on their own e-commerce sites and also on marketplaces, such as and eBay, with both platforms playing pivotal roles in revenue generation. 

However, that’s not to say that manufacturers should view their e-commerce web site and marketplaces as equals in their strategies. Rather, it is likely that manufacturers over rely on marketplaces to bypass the complexities of their own e-commerce websites and as a solution to marketing challenges such as driving traffic or conversions. 

Cutting into profits

An over reliance on marketplaces can be tricky. Marketplaces cut into profits, charging up to 20% in fees. Manufacturers should instead look at marketplaces as a way to diversify their revenue streams, not as a replacement for an e-commerce site or a solution to a poorly performing one. It would behoove manufacturers to make most of these sales on their websites, but for a few reasons, some are finding it difficult to create the right experience. 

Manufacturers’ e-commerce sites often suffer from a poor experience because they are too complex. They sell to consumers, retailers, wholesalers and other distributors. Depending on the industry, and the type of purchase, orders can vary in terms of the number of steps. For example, 36% of respondents to our survey said that their biggest challenge was handling complex and lengthy “order-to-cash (O2C) process:” procurement, shipment, payment, etc. This was especially evident in the automotive, food and beverage and construction industries. 

If is known for one thing, it’s a great user experience. They make it ridiculously easy for a shopper to compare products and check out. But, given the dual life that manufacturers now live, selling to both to consumers and suppliers, their e-commerce websites struggle in comparison. To remedy this, 42% of our survey respondents said they made investments in 2020 to streamline the user experience and 36% invested in a payment service provider. For those companies, these investments are paying off: 45% are seeing an increase in sales as a result of investing in digital strategies, while 42% have improved customer relationships. 

What are the solutions?

However, for many manufacturers, capitalizing on the consumer opportunity hasn’t been as easy. They face both internal resistances to change and underinvestment, among other struggles, but have sought workarounds: 55% set up an internal e-commerce team, and more than half involved C-level executives to address both the resistance and budgeting challenges. 

With 2021 still being economically uncertain, manufacturers need to take back more control of the reigns of their business and invest in those strategies that will help to future-proof them. With 94% agreeing they will change their market strategy in 2021, they need to be in a state of continual assessment and investment in growth strategies. Yes, manufacturers have to be on Amazon, but they should not sacrifice the growth potential of their own websites in lieu of a marketplace strategy. 

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Jun 9, 2021

Upgrading RFID and Automated Track and Trace Solutions

Elise Leise
5 min
Why do decades-old tech like RFID remain relevant despite digital disruption - and which recent innovations can accelerate traceability and SCM?

During the COVID-19 pandemic, global supply chains faced the challenge of rapidly adjusting their business priorities to new customer preferences. Local supplier backlogs, winter storms, and the Suez Canal backup in March underscored the need for efficiency and visibility across the supply chain. 

According to Christof Backhaus, Digital Lead Product Supply and Smart Label Project Lead at Bayer, companies must now place critical importance on tracking and tracing their products. “All large enterprises in the world dealing with finished goods,” he said, “seek functional and technical solutions to real-time channel inventory.” 

Indeed, RFID’s real-time tracking data allows executives to make quick, well-informed decisions in moments of supply chain crisis - and rather than unfolding across days or weeks, it only takes a matter of minutes. 

Why does RFID remain relevant despite digital disruption? 


Essentially, RFID uses radio frequency waves to transfer data wirelessly between a scanner and a tag. In contrast to barcode technology, which requires a stationary scanner, RFID tags can be pinged from anywhere in the world, allowing companies to track real-time movement through the supply chain. RFID tags can also scan unique SKU numbers and distinguish between varying product sizes, colours, and styles: a critical feature for increasingly personalised end-user products. 


Though the first patent for RFID tags appeared in 1973, higher accuracy rates, lower costs, and advances in sensor and data technology have made it newly accessible to a wide range of companies. Today, the technology is used in logistics networks, manufacturing and delivery networks in the pharmaceutical industry, and any business where efficiently tracking and monitoring product location is critical: raw materials, consumer products, cars, electronics, retail, and agriculture. 

What are the key benefits? 


Overall, automated track and trace solutions keep labour costs low, optimise operating costs, mitigate security risks, use capital effectively, and assist companies in adhering to regulatory requirements. 

Below are three in-depth dives into how RFID benefits major industries: 


  • Pharmaceuticals: RFID tags help manufacturers safeguard sensitive products such as vaccines, tracking where they are and when they will arrive in real-time. Sensors closely monitor temperatures to ensure regulatory compliance. If anyone tampers with a shipment, the sensors alert the company. 
  • Logistics: RFID identifies process gaps and frequent anomalies by monitoring a product’s lifecycle from shipment to delivery. This data helps decision-makers predict the most efficient routes and therefore optimise their distribution schedules. 
  • Retail: Sensors help guard shipments against theft and provide critical intelligence when shipments go missing. Before adopting RFID technology in 2203, UK retailer Marks and Spencer relied on barcodes to scan inventory. When they made the switch, their productivity increased from a maximum of 400-600 items scanned per hour to up to 15,000 items scanned per hour. Building on their initial success, the retailer expanded the use of the technology and is still using it today. 

Regardless of the industry, RFID promotes accuracy, immediacy, and efficiency. Companies reduce human error by automatically scanning products, keep track of inventory even in geographic locations with poor connectivity, and help streamline warehouse operations by identifying exact product locations. 

Which recent innovations have changed the game? 


With recent developments in cloud technology and IoT, a multitude of cloud-based alternatives have emerged to challenge traditional RFID technology. One of these cutting-edge solutions is Sony’s Smart Label - an intelligent shipping label that runs on AT&T’s global cellular network. 

As with any good innovation, Sony’s proprietary technology started with a customer need ready to be solved: the Bayer Crop Science Division lacked an international IoT solution that could track seed products from start to finish throughout its distribution channel. Millions of dollars of revenue stood at stake, so Bayer turned to Sony to develop a smart label that would set the organisation up to manage its supply chain with end-to-end visibility. 

Sony’s printable and disposable adhesive label allows companies to track the condition and location of their products worldwide and act upon the vast amounts of data it collects. The process is simple: the label activates when attached to the package, connects to AT&T’s secure LTE-M network, and sends data to the Smart Label Cloud in real time. 

In sharp contrast to other smart label solutions that place trust in a patchwork combination of Wi-Fi, radio-frequency identification, and other limited coverage connections, the Sony Smart Label connects solely through a secure and universally-available cellular network. “Working with Sony,” says Robert Boyanovsky, the vice president of Mobility, IoT and 5G at AT&T, “we provide full visibility of every item shipped.” 

Most importantly for companies on the edge, the Smart Label integrates with existing enterprise systems to achieve full visibility, thus adding value without disrupting supply chain process flow. 

Why is this important now? 


Companies that previously delayed introducing RFID and other automated track-and-trace technologies can capitalise on recent developments that lower costs, improve accuracy, and supercharge traceability. 

Clearly the technology has value in today’s uncertain global marketplace, and can help decrease the costs of tracking goods. To quote Christof Backhaus, the Project Lead at Bayer, “the Smart Label indicates how much product is in the market, from the packaging line to the end customer.” Companies no longer have to spend a small fortune to take advantage of recent IoT developments. “Due to the technical composition [of the label],” Backhaus explains, “we don’t require additional infrastructure, manual scanning, or other expensive tools.” 

Over the decades since RFID was first introduced, support for introducing it to company supply chains has also improved. AT&T’s IoT Professional Services Organisation, for example, supports companies through the end-to-end design and integration process--from installation to deployment and project management. 

Companies that invest in traceable and visible supply chain solutions stand the best chance of survival, adjusting in real-time to natural disasters, shipping backups, and slowed-down supplier turnarounds as a result of the global pandemic. “Smart Label promises to help businesses like Bayer realise the full potential of the IoT,” says AT&T’s Boyanovsky. “[We can] deliver improvements in revenue and cost savings and make supply chains more efficient.” 

Certainly, company executives will be hard-pressed to ignore recent innovations. In an age of uncertainty, RFID and its challengers herald a welcome sense of supply chain security. The next step? “Our sales team,” Boyanovsky adds, “is prepared to engage with prospective customers now.” 


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