Freshworks Academy: delivering excellence in enterprise
The Freshworks Academy offers advanced product training and customer support, marketing and sales to help customers upskill and deliver success
Freshworks is a leading provider of software as a service (SaaS) customer engagement solutions that make it easier for professionals to communicate effectively with their customers.
The organisation delivers these solutions based on a very simple proposition: to streamline software and make business easier and more effective.
This is driven by a suite of solutions that cover every aspect of enterprise success. More can be read about these products here.
Freshworks believes in working closely with its customers to deliver long-term success. Accordingly, it offers the Freshworks Academy.
This is a product training service that is free to enroll into and offers customers courses and certifications in Freshworks’ products.
There are several benefits to enrolling in the Freshworks Academy for the supply chain and manufacturing industry.
For example, the range of courses allows customers to arm themselves with the knowledge and tools required to accelerate personal growth and bring greater success to their business.
Similarly, the range of certificates that can be achieved on Freshworks’ products gives a demonstrable advantage on understanding the complexities of SaaS solutions.
Importantly, enrolment to the Freshworks Academy sees users join a like-minded community of Freshworks-approved professionals from around the world.
Freshworks Academy: courses
Freshworks courses provide the opportunity to be trained, and to attain the skills needed to excel in the customer’s chosen career. Courses available to drive business value within the supply chain and manufacturing industry include:
Freshsales CRM Admin Fundamentals: a walk-through guide of how to set up the company’s CRM as an admin. This covers the basic concepts of Freshsales CRM, how to invite and onboard team members, customisation options and capabilities, creating workflows and more.
Freshsales CRM User Fundamentals: a walk-through guide of how to use Freshsales. This covers basic usability, using emails within the solution and how to manage leads.
Freshdesk Agent Fundamentals: an overview course providing information on the company’s Freshdesk product. This includes the basics of ticketing, understanding the ticket list page, working with customer information and working with a knowledge base.
Freshdesk Admin Fundamentals: demonstrates the essential functionalities of FreshDesk. This includes setting up emails, automation, customisation, and more about specific responses.
Freshcaller for Freshdesk: where organisations can learn how to integrate Freshcaller and Freshdesk to bring data from both tools together
Freshservice Admin Fundamentals: providing the best practices of configuring Freshservice as an admin, as well as further information on understanding the system’s workflow capabilities and asset management capabilities.
Freshservice Agent Fundamentals: offering a greater understanding of working with tickets, ticket properties and the essential requirements of an agent role.
Other courses available include:
Marketing Masterclass: a course aimed at new and aspiring marketing leaders.
Fresh Chat Admin Fundamentals: learn everything you need to know about the modern messaging software
Customer service skills: for training in email communication, handling difficult conversations and overcoming demotivation
ITSM 101: for learning about the benefits of ITSM, quick wins, ITIL and its processes, and common ITIL adoption mistakes to avoid
Freshworks Academy Certificates
Customers also have the option to become a Freshworks-certified product expert.
The Academy’s range of certificates cover several core areas of its product and service proposition. This includes:
Freshdesk Product Expert Certification for Admins
Freshdesk Product Expert Certification for Agents
Freshservice Admin Certification
Marketing Masterclass - Leadership Certification
For more information about Freshworks’ Academy, click here!
A full list of Freshworks’ services can be found here.
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For more information on procurement, supply chain and logistics topics - please take a look at the latest edition of Supply Chain Digital magazine.
New speakers announced for Procurement & Supply Chain Live
Two leading executives in supply chain transformation have been confirmed for this year's Procurement & Supply Chain Live event.
Procurement & Supply Chain Live is the perfect opportunity to hear from prominent executives at the world’s leading procurement and supply chain businesses. The event will be streamed live from Tobacco Dock, London via the leading networking platform Brella.
The three-day show, running 28-30 September 2021, is an essential deep dive into the industry, with influential speakers sharing insights and strategies from their organisations, group roundtable discussions, and fireside chats.
We take a look at the latest additions to the already amazing lineup of speakers announced so far, and what they will bring to the flagship event.
VP Global Supply Chain at Macmillan Education Ltd
Shaun Plunkett has over 30 years of supply chain leadership experience in FMCG, entertainment and media sectors, supporting multi-billion euro businesses including Universal Music, EMI, Sony Music, Harper Collins and Associated British Foods. He has a track record of successfully delivering transformational change coupled with award winning operating models and developing and coaching global teams. Plunkett says that challenging the status quo is at the heart of what drives him on a daily basis - and encouraging others to continuously push the boundaries.
Read more about Plunkett’s involvement in Macmillan Education’s supply chain transformation HERE
Digital Transformation Lead, Oracle UK and Board Member, CILT at Macmillan Education Ltd
Vikram Singla is digital transformation director at Oracle, UK. He helps supply chain and finance business leaders leverage technology to deliver meaningful business outcomes for their organisations. He also serves on the board if CILT (Chartered Institute of Logistics and Transport) – UK and is an Honorary Visiting Fellow at Anglian Ruskin University. Singla has more than 25 years’ experience in the technology sector, and in global supply chain transformation, including deploying business transformation programmes for Fortune 500 firms. In his spare time, Singla is a passionate brand ambassador for Cancer Research.
Plunkett and Singla join a growing line-up of speakers, including: Sheri R. Hinish, IBM; Robert Copeland, G4S; Daniel Weise, BCG; Mark Bromley, Mastercard; David Loseby, Rolls Royce; and Ninian Wilson, Vodafone Procurement Company.