Yodel invests in further ‘super’ service centres

By Nye Longman
With its parcel volumes increasing as the industry enters the Christmas season, independent carrier Yodel announces its investment in three new, permane...

With its parcel volumes increasing as the industry enters the Christmas season, independent carrier Yodel announces its investment in three new, permanent ‘super’ service centres in Livingston, Waltham Cross and Southwark.

These additions to its estate support Yodel’s capability to deliver up to 4.9 million parcels per week in the run up to Christmas.

Over the past year, the carrier has already opened larger service centres in Northampton, Selby, Farnborough and Alfreton, strengthening it network that spans the UK. The new sites have boosted Yodel’s final mile capacity by 22 percent, reducing the need for extra sites during the seasonal peak.

RELATED: Yodel wins Best Practice Award for customer experience programme

The Livingston and Southwark sites opened last month (October) and Waltham Cross began operating on 6 November. All the acquisitions form part of Yodel’s £30 million investment, which includes upgrades to IT, mechanical handling and training as well as to its estate.

The new locations were chosen for their proximity to major motorways and town centres. They will streamline Yodel’s trunking from its central sorts and provide good access to regional towns. 

RELATED: Yodel invests to support continued growth in parcel volumes

Dick Stead, executive chairman of Yodel, said: “These recent investments form part of our structured plan to increase not only capacity, but also the quality of Yodel’s service centre infrastructure. With our long-term goals focussed on providing excellent customer service, these developments demonstrate the on-going commitment Yodel has to consumers.”

Yodel’s chief operating officer, Keith Basnett, added; "We are delighted with the opening of three more strategic sites. These recent site openings strengthen our stamp on the industry, as we continually explore new ways to streamline the delivery process and ensure we can provide a top quality service to our clients and their customers."

In addition to its permanent estate, Yodel has opened two temporary sites for the Christmas peak season, at Preston and Brighton, and established temporary extensions to over 18 service centres so that it can handle the massive increase in the run up to Christmas

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