Feb 4, 2021

The Value of Supply Chain Management

Laura V. Garcia
5 min
supply chain
Turning crisis management into an opportunity not only helps supply chains today, but will pay dividends in organisations’ future value chain...

It is said that crisis is a catalyst for change. As companies worldwide struggle to find competitive advantages and increase profitability, we thought it an excellent time to review the value supply chain management (SCM) brings to businesses today.

Regardless of sector or size, SCM is a vital part of every organisation looking to maximise customer value and optimise profits. As sales plummet, and costs skyrocket, industries that previously sidelined procurement and SCM for bigger problems now turn to it in hopes of finding solutions and improved profits.

“With the pandemic and associated economic slowdown, nearly all industries are viewing cost and cash management as essential. In addition, organisations are addressing and managing extreme risk and supply continuity issues. While many companies weren’t adequately prepared for widespread disruption of this scale, some may not feel the full effects of the crisis upon their business yet.” says Deloitte.

However, the definition of supply chain management can often be vague and sometimes even perceived as logistics management, so let’s start there.

CSCMP’s Definition of Supply Chain Management:

Supply chain management encompasses the planning and management of all activities involved in sourcing and procurement, conversion, and all logistics management activities. Importantly, it also includes coordination and collaboration with channel partners, which can be suppliers, intermediaries, third-party service providers, and customers. In essence, supply chain management integrates supply and demand management within and across companies.

SCM synergises efforts that are otherwise often performed in silos, ensuring alignment of efforts across departments so you can realise objectives, and find the market and economic value that affords you competitive advantage. 

SCM - Keeping Your Value Chain Linked

According to the Cambridge Dictionary, the value chain involves the series of stages involved in producing a product or service that is sold to consumers, with each stage adding to the value to the product or service.

Organisations are in the business of selling either a product or service to a client and must align a myriad of resources to deliver what they are selling as promised. Your supplier, your supplier’s suppliers, and even their suppliers, all the way down the vain chain, are part of your supply chain (this is referred to as supplier tiers, i.e., tier 1, tier 2, etc.) Your logistics providers who ship your product or the items you require to produce the service you provide are also part of your supply chain.

And all must align, both in objectives and synchronisation of actions, so you can satisfy your customer and reach your goals. Without robust supply chain management, often what is seen is this— demand and priorities shift faster than supply chains are built to endure causing misalignment, both internally between departments and throughout each of the nodes in your supply chain. This misalignment comes at a great cost with profits and brand reputation taking the hits.

Procurement vs Supply Chain Management

Supply chain management is, in fact, part of procurement. But when taking a birds-eye view of your organisation, perhaps not in its entirety, depending on your company. Let me explain with an example.

Laura works for a manufacturing facility as a Procurement Manager. Part of her responsibilities is to manage anything that is procured, including the raw material supply chain. In this capacity, she mitigates risks and ensures all suppliers, including logistics partners, are working towards delivering the goods or services necessary to fulfil the production schedule.

However, depending on the company, Laura may or may not hold responsibility for the balance of things required for the organisation to meet its commitments to its final customers. The management of subcontracted parts, work-in-process (WIP) and outbound logistics are often part of the supply chain managers’ job function and are key components to running lean and controlling costs.

Operational Efficiencies

Inadequate supply chain management and procurement efforts are felt in decreased organisational efficiencies and missed customer commitments, hurting your brand and your dollars. Poor SCM can lead to increased costs stem from:

  • Employee overtime
  • Machine downtime
  • Increased scrap rates
  • Increased inventory levels
  • Carrier wait fees
  • Demurrage charges
  • Customer chargebacks

Schedule attainment and optimisation are a vital part of optimising profits, and it’s often underestimated in its complexities and challenges. Changing course due to supply chain disruptions once a plan is in place comes at a cost. The list of issues that cause changes is a long one, from machine breakdowns to inaccurate inventory, to a late truck due to an accident. SCM helps to mitigate these risks.

Competitive Advantage; Purchasing vs Procurement

Again, let’s begin by clarifying.

Purchasing- Transactional purchasing, much like grocery shopping, concerning itself with a one time purchase with little to no long term strategy, inventory management, supplier relationship or supply chain management.

Procurement- Purchasing + inventory management + supplier relationship and vendor performance management + supply chain management.

The key to unlocking competitive advantages lies in nurturing supplier relationships, vendor performance, and supply chain management. This is where the gravy is. Strategic procurement ensures you get the most out of your volumes and your suppliers.

Long-term planning, effective procurement strategies and strong relationship management efforts allow you to leverage your volumes and gain your supplier’s trust, and more importantly, their efforts, bringing you both cost and market advantages. While gaining lower-tier visibility and implementing risk management action plans mitigates your organisational risk—all part of healthy supply chain management.

Optimising Customer Service

“Teamwork. Coming together is the beginning. Keeping together is progress. Working together is success.”

Nowhere is this overused and perhaps cheesy saying more suited than supply chain management. SCM keeps your end-to-end value chain working together, so you can get to the finish line and deliver on your commitments, profitability.

However, I would be remiss not to mention the conflicts of interests that often plague organisations and their supply chains as well as ambiguity in values and objectives that fail to help direct decision making.

For example, sales departments are comprised of salespeople each fighting for their own customers. Quality fights for quality while production fights for efficiencies, and so on. These conflicts of interests can landlock decision making, or worse, cause constant changes in priorities. 

As departments battle it out, your efficiencies and profit margins suffer the consequences. The “we bought and made this to make that, but now we’re going to stop and make this” is a very costly habit few can afford. 

Supply chain management is a powerful tool in improving your EBITDA and getting you where you want to go, profitably. But do your organisation a favour, and make sure your destination is as clear as Baccarat crystal.

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Jun 9, 2021

Biden establishes Supply Chain Disruptions Task Force

3 min
US government lays out plans for supply chain transformation following results of the supply chain review ordered by President Biden in February

The US government is to establish a new body with the express purpose of addressing imbalances and other supply chain concerns highlighted in a review of the sector, ordered by President Joe Biden shortly after his inauguration. 

The Supply Chain Disruptions Task Force will “focus on areas where a mismatch between supply and demand has been evident,” the White House said. The division will be headed up by the Secretaries of Commerce, Transportation, and Agriculture, and will focus on housing construction, transportation, agriculture and food, and semiconductors - a drastic shortage of which has hit some of the US economy’s biggest industries in consumer technology and vehicle manufacturing. 

“The Task Force will bring the full capacity of the federal government to address near-term supply/demand mismatches. It will convene stakeholders to diagnose problems and surface solutions - large and small, public or private - that could help alleviate bottlenecks and supply constraints,” the White House said. 

In late February, President Biden ordered a 100 day review of the supply chain across the key areas of medicine, raw materials and agriculture, the findings of which were released this week. While the COVID-19 health crisis had a deleterious effect on the nation’s supply chain, the published assessment of findings says the root cause runs much deeper. The review concludes that “decades of underinvestment”, alongside public policy choices that favour quarterly results and short-term solutions, have left the system “fragile”. 

In response, the administration aims to address four key issues head on, strengthening its position in health and medicine, sustainable and alternative energy, critical mineral mining and processing, and computer chips. 

Support domestic production of critical medicines


  • A syndicate of public and private entities will jointly work towards manufacturing and onshoring of essential medical suppliers, beginning with a list of 50-100 “critical drugs” defined by the Food and Drug Administration. 
  • The consortium will be led by the Department of Health and Human Services, which will commit an initial $60m towards the development of a “novel platform technologies to increase domestic manufacturing capacity for API”. 
  • The aim is to increase domestic production and reduce the reliance upon global supply chains, particularly with regards to medications in short supply.

Secure an end-to-end domestic supply chain for advanced batteries


  • The Department of Energy will publish a ‘National Blueprint for Lithium Batteries’, beginning a 10 year plan to "develop a domestic lithium battery supply chain that combats the climate crisis by creating good-paying clean energy jobs across America”. 
  • The effort will leverage billions in funding “to finance key strategic areas of development and fill deficits in the domestic supply chain capacity”. 

Invest in sustainable domestic and international production and processing of critical minerals


  • An interdepartmental group will be established by the Department of Interior to identify sites where critical minerals can be produced and processed within US borders. It will collaborate with businesses, states, tribal nations and stockholders to “expand sustainable, responsible critical minerals production and processing in the United States”. 
  • The group will also identify where regulations may need to be updated to ensure new mining and processing “meets strong standards”.

Partner with industry, allies, and partners to address semiconductor shortages


  • The Department of Commerce will increase its partnership with industry to support further investment in R&D and production of semiconductor chips. The White House says its aim will be to “facilitate information flow between semiconductor producers and suppliers and end-users”, improving transparency and data sharing. 
  • Enhanced relationships with foreign allies, including Japan and South Korea will also be strengthened with the express proposed of increasing chip output, promoting further investment in the sector and “to promote fair semiconductor chip allocations”. 

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