May 17, 2020

Wireless industry continues to cut and outsource jobs

Supply Chain
Tech Supply Chain
Outsourcing So
Freddie Pierce
2 min
Productivity and revenue numbers are up, but U.S. wireless industry employment numbers are down 20 percent from 2006
With the worlds wireless industry taking off, youd think job growth in the sector would be showing similar growth. Thats not the case, at least in the...

With the world’s wireless industry taking off, you’d think job growth in the sector would be showing similar growth.

That’s not the case, at least in the United States, as employment at Smartphone, tablet and other wireless companies dipped to a 12-year low.

According to figures released by the U.S. Labor Department, wireless carriers employed 166,000 people in June. Those numbers are down about 20 percent from the industry’s peak in 2006, when wireless companies employed 207,000 workers.

What’s troubling is that wireless companies have seen their revenue grow by 28 percent in the last five years, as consolidation, outsourcing and productivity gains from new technology and business practices are all contributing to stagnant job growth.

Blaming workers for a lack of production isn’t a factor in the job cuts, as output per hour of wireless workers jumped 24.3 percent in 2009, more than almost any other service industry.

Since 2002, output per hour in the wireless business has nearly tripled.

"Even with all of the growth of more cell phone users and the like... the industry has been able to do that with a lot less people," Robert Atkinson, president of the Information Technology & Innovation Foundation, told the Wall Street Journal.

It's the "ecosystem that is on top of that core network" that "is going to be a growth engine," he added.


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The drop in the wireless workforce is seen predominantly in the customer service sector, where the number of workers dropped to 33,580 last year. That’s more than 20,000 less than the 2007 customer service workforce of 55,930.

“It used to be you had to scale your customer-care resources linearly with the number of customers you had. We don’t do that anymore,” Dan Hays, a telecom consultant, told the Wall Street Journal.

Proponents for the cuts and outsourcings point to new efficiencies in the technology, as Smartphone operating systems like the ones with Sprint and Google’s Android have cut down on the number of calls for customer service.

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Jul 30, 2021

The Ultimate Procurement & Supply Chain Event

3 min
Take a look at our agenda for Procurement & Supply Chain Live, where innovation meets implementation, coming to you live from London

From September 28th-30th, network with C-level executives, gain insight from industry pioneers and walk away with actionable insights that accelerate your career. By the end of the week, we promise you’ll have the skills to solve the world’s most pressing supply chain and procurement challenges. 

The three-day show is an essential deep dive into the industry, with influential speakers sharing insights and strategies from their organisations, group roundtable discussions, and fireside chats. Whether you attend virtually or in person, you’ll strategise how to cope with global disruption, learn from industry leaders, and walk away with tips, tactics, and tangible connections. 


How to Attend


In a COVID-disrupted era, we know that the majority of people would rather avoid travelling for events─why take the risk, right? In response to the continued disruption, BizClik Media Group has decided that Procurement & Supply Chain LIVE will offer the best of both worlds through hybrid accessibility. 

That means you and your peers can attend the event in person or virtually ─ with no disadvantages for people who choose not to make the trip to the Tobacco Dock venue. 




Procurement & Supply Chain LIVE will be held at the Tobacco Dock in London, an industry-leading venue that is renowned for delivering world-class events. For attendees’ peace of mind, the venue is working to the government-endorsed AEV All Secure Framework, alongside mia’s AIM Secure and ‘Good to Go’ accreditation, they will ensure that we achieve a COVID-secure environment to facilitate all of your networking needs. 




Our physical venue is both historic and stunning, but it has no bearing on the information that you and your peers can gain from the event. You can still absorb it all, interact with other attendees, and enjoy the conference experience on your alternative, virtual platform. 

The platform will feature live feeds from all of the stages, as well as virtual networking areas. So, if you want to avoid travel, it’s not a problem! You can still get involved and enjoy the entire experience from the comfort of your own home. 


What’s on the agenda?


With keynote addresses from global leaders, dynamic roundtable discussions, and extensive networking opportunities, Procurement & Supply Chain 2021 will expand your network, deliver insight, and enhance your organisation’s reach. 

Across the three-day event, a number of relevant topics and trends surrounding procurement and supply chain will be discussed. 


  • Tuesday 28 September - Digital supply chain
  • Procurement strategy (11:30 am)
  • Supply chain leaders forum (12:00 pm)
  • Women in supply chain (14:00 pm)
  • Procurement technology (14:30 pm) 
  • Wednesday 29 September - Procurement consulting
  • Sustainability (11:30 am) 
  • Supply chain management (12:00 pm) 
  • Digitalisation (14:00 pm)
  • Risk & Resilience (14:30 pm)
  • Thursday 30 September - APAC sessions (04:00 am)


Influential executives from around the world will give their insights and professional experiences surrounding these topics, allowing you and your company to leave with valuable information. 

The past year has shown how important supply chains are and the importance of managing them correctly. With increasing digitalisation across all industries, you won’t want to miss out on our great speakers and information surrounding this topic. Preparing your company for the future is key, and we are sure you will gain great insights at our three-day event. 

Order now to make the most of our early-bird offer. Ticket prices increase over 50% soon! For tickets and information, head over to our event site.

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