May 17, 2020

Wax Digital: mitigating COVID-19 effects on small suppliers

Daniel Ball
4 min
Daniel Ball, business development director, Wax Digital, discusses how firms can mitigate the adverse effects of the COVID-19 on small suppliers.


Daniel Ball, business development director, Wax Digital, discusses how firms can mitigate the adverse effects of the COVID-19 on small suppliers.

With Morrisons the first major UK supermarket to announce plans to pay small suppliers immediately to support them during the Coronavirus pandemic, is it time for all businesses to follow suit to help prevent those small businesses most at risk from going under?

Long before any of us had even heard about COVID-19, late invoice payments have always been a major issue for SMEs. Payment Practice Reporting Regulations and measures encouraging businesses to produce evidence of their responsible payment practices have helped control this. But despite this, The Federation of Small Businesses estimated that late payments have previously led to the closure of 50,000 small businesses a year, costing the UK economy £2.5 billion. Even since these measures have been in put in place, figures from Pay.UK, suggest that the balance of outstanding late payments escalated to £23.4 billion in 2019. 

There any many reasons why businesses pay their suppliers late and one is the sheer weight of invoice processing. Still a manual process for many businesses, delays are easily caused by mislaid invoices and errors made during the data inputting process. 

Finance teams are today facing an evolving invoice management challenge. We live in a technology-enabled world with digital transformation radically changing many organisations, no one is in quite the same position when it comes to the way they issue, process and pay invoices. This leads to huge and increasing complexities in the types of invoice organisations need to accept and deal with, putting greater strain on their ability to pay them on time and in a process-efficient manner.

Sound accounts payable and accounts receivable processes are critical to cash flow, positive customer-supplier relationships and internal cost and process efficiencies. What’s more, improvements to invoice management practices can deliver benefits such as improved supplier relationships, stronger visibility of finance data and significant time and efficiency savings. 

So, considering this, why are so many businesses still struggling to manage invoices as effectively as they could be? More importantly, what can they do about it?

Automating invoicing can help speed up the time it takes to process an invoice and ensure that payment is not overlooked. Innovative digital payment processing tools such as eInvoicing remove the need for manual tasks such as invoice review, reconciliation with contract data and consideration of supplier payment deadlines. It also means that staff can vastly reduce time spent deciphering incorrect invoices. Both suppliers and customers benefit from the clear cost visibility that consistent invoice formatting offers.


Businesses looking to improve their invoicing processes should consider the following to help them decide where to make improvements:

  1. Audit the invoice management challenge - consider time, productivity, responsiveness, accuracy, error management, process cost, employee satisfaction, digital enablement and cash visibility.

  2. Set an invoice management improvement programme - include key objectives, timescales, leadership and stakeholders, roles and responsibilities and a clear action plan.

  3. Digitise and integrate all invoice channels - this means that whether an invoice is paper based, PDF, electronic or something else, the key data can be captured and transferred directly into your purchasing or invoice processing systems.

  4. Training and redeployment programmes – these will enable staff to both manage the new automated invoice processes but also learn new vital skills, so their time is better spent.

  5. Implement an e-invoicing platform - this enables purchase orders to be easily created against every purchase requisition, manage the approval and ordering process, and most importantly, allow suppliers to create electronic invoices with one mouse click, directly in your own systems. This will massively reduce the need for manual paper processing and errors, and also save your suppliers a lot of time in invoice creation and payment chasing.

At a time when the future looks so uncertain due to the far-reaching impact of the current pandemic, for so many businesses large and small, it’s essential that we all do our bit to support the supply chain. Supplier relationships can be hit hard by delays commonplace with manual invoice management, and therefore optimising invoice practice management can bring long term benefits for both businesses and their suppliers. 

For more information on procurement, supply chain and logistics topics - please take a look at the latest edition of Supply Chain Digital magazine.

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Jun 11, 2021

NTT DATA Services, Remodelling Supply Chains for Resilience

6 min
Joey Dean, Managing Director of healthcare consulting at NTT DATA Services, shares remodelling strategies for more resilient supply chains

Joey Dean, the man with the coolest name ever and Managing Director in the healthcare consulting practice for NTT DATA and is focused on delivering workplace transformation and enabling the future workforce for healthcare providers. Dean also leads client innovation programs to enhance service delivery and business outcomes for clients.

The pandemic has shifted priorities and created opportunities to do things differently, and companies are now looking to build more resilient supply chains, none needed more urgently than those within the healthcare system. Dean shares with us how he feels they can get there.

A Multi-Vendor Sourcing Approach

“Healthcare systems cannot afford delays in the supply chain when there are lives at stake. Healthcare procurement teams are looking at multi-vendor sourcing strategies, stockpiling more inventory, and ways to use data and AI to have a predictive view into the future and drive greater efficiency.

“The priority should be to shore up procurement channels and re-evaluate inventory management norms, i.e. stockpiling for assurance. Health systems should take the opportunity to renegotiate with their current vendors and broaden the supplier channel. Through those efforts, work with suppliers that have greater geographic diversity and transparency around manufacturing data, process, and continuity plans,” says Dean.

But here ensues the never-ending battle of domestic vs global supply chains. As I see it, domestic sourcing limits the high-risk exposure related to offshore sourcing— Canada’s issue with importing the vaccine is a good example of that. So, of course, I had to ask, for lifesaving products, is building domestic capabilities an option that is being considered?

“Domestic supply chains are sparse or have a high dependence on overseas centres for parts and raw materials. There are measures being discussed from a legislative perspective to drive more domestic sourcing, and there will need to be a concerted effort by Western countries through a mix of investments and financial incentives,” Dean explains.

Wielding Big Tech for Better Outcomes

So, that’s a long way off. In the meantime, leveraging technology is another way to mitigate the risks that lie within global supply chains while decreasing costs and improving quality. Dean expands on the potential of blockchain and AI in the industry

“Blockchain is particularly interesting in creating more transparency and visibility across all supply chain activities. Organisations can create a decentralised record of all transactions to track assets from production to delivery or use by end-user. This increased supply chain transparency provides more visibility to both buyers and suppliers to resolve disputes and build more trusting relationships. Another benefit is that the validation of data is more efficient to prioritise time on the delivery of goods and services to reduce cost and improve quality. 

“Artificial Intelligence and Machine Learning (AI/ML) is another area where there’s incredible value in processing massive amounts of data to aggregate and normalise the data to produce proactive recommendations on actions to improve the speed and cost-efficiency of the supply chain.”

Evolving Procurement Models 

From asking more of suppliers to beefing up stocks, Dean believes procurement models should be remodelled to favour resilience, mitigate risk and ensure the needs of the customer are kept in view. 

“The bottom line is that healthcare systems are expecting more from their suppliers. While transactional approaches focused solely on price and transactions have been the norm, collaborative relationships, where the buyer and supplier establish mutual objectives and outcomes, drives a trusting and transparent relationship. Healthcare systems are also looking to multi-vendor strategies to mitigate risk, so it is imperative for suppliers to stand out and embrace evolving procurement models.

“Healthcare systems are looking at partners that can establish domestic centres for supplies to mitigate the risks of having ‘all of their eggs’ in overseas locations. Suppliers should look to perform a strategic evaluation review that includes a distribution network analysis and distribution footprint review to understand cost, service, flexibility, and risks. Included in that strategy should be a “voice of the customer” assessment to understand current pain points and needs of customers.”

“Healthcare supply chain leaders are re-evaluating the Just In Time (JIT) model with supplies delivered on a regular basis. The approach does not require an investment in infrastructure but leaves organisations open to risk of disruption. Having domestic centres and warehousing from suppliers gives healthcare systems the ability to have inventory on hand without having to invest in their own infrastructure. Also, in the spirit of transparency, having predictive views into inventory levels can help enable better decision making from both sides.”

But, again, I had to ask, what about the risks and associated costs that come with higher inventory levels, such as expired product if there isn’t fast enough turnover, tying up cash flow, warehousing and inventory management costs?

“In the current supply chain environment, it is advisable for buyers to carry an in-house inventory on a just-in-time basis, while suppliers take a just-in-case approach, preserving capacity for surges, retaining safety stock, and building rapid replenishment channels for restock. But the risk of expired product is very real. This could be curbed with better data intelligence and improved technology that could forecast surges and predictively automate future supply needs. In this way, ordering would be more data-driven and rationalised to align with anticipated surges. Further adoption of data and intelligence and will be crucial for modernised buying in the new normal.

The Challenges

These are tough tasks, so I asked Dean to speak to some of the challenges. Luckily, he’s a patient guy with a lot to say.

On managing stakeholders and ensuring alignment on priorities and objectives, Dean says, “In order for managing stakeholders to stay aligned on priorities, they’ll need more transparency and collaborative win-win business relationships in which both healthcare systems and medical device manufacturers are equally committed to each other’s success. On the healthcare side, they need to understand where parts and products are manufactured to perform more predictive data and analytics for forecasting and planning efforts. And the manufacturers should offer more data transparency which will result in better planning and forecasting to navigate the ebbs and flows and enable better decision-making by healthcare systems.

Due to the sensitive nature of the information being requested, the effort to increase visibility is typically met with a lot of reluctance and push back. Dean essentially puts the onus back on suppliers to get with the times. “Traditionally, the relationships between buyers and suppliers are transactional, based only on the transaction between the two parties: what is the supplier providing, at what cost, and for what length of time. The relationship begins and ends there. The tide is shifting, and buyers expect more from their suppliers, especially given what the pandemic exposed around the fragility of the supply chain. The suppliers that get ahead of this will not only reap the benefits of improved relationships, but they will be able to take action on insights derived from greater visibility to manage risks more effectively.”

He offers a final tip. “A first step in enabling a supply chain data exchange is to make sure partners and buyers are aware of the conditions throughout the supply chain based on real-time data to enable predictive views into delays and disruptions. With well understand data sets, both parties can respond more effectively and work together when disruptions occur.”

As for where supply chain is heading, Dean says, “Moving forward, we’ll continue to see a shift toward Robotic Process Automation (RPA), Artificial Intelligence (AI), and advanced analytics to optimise the supply chain. The pandemic, as it has done in many other industries, will accelerate the move to digital, with the benefits of improving efficiency, visibility, and error rate. AI can consume enormous amounts of data to drive real-time pattern detection and mitigate risk from global disruptive events.”


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