May 17, 2020

Walmart: investing in fresh produce supply chains

Supply Chain
Big Data
Georgia Wilson
2 min
man running hand through wheat field
In a constant battle to modernise and standardise the supply chain industry, Walmarthas joined Flipkartto invest in India’s fresh produce supply chain...

In a constant battle to modernise and standardise the supply chain industry, Walmart has joined Flipkart to invest in India’s fresh produce supply chain.

What is Walmart and Flipkart’s investment strategy? 

Walmart and Flipkart have developed a joint strategic investment in Ninjacart, a disruptive startup B2B supply chain infrastructure and technology solutions provider. With this partnership the three aim to ensure better access to high-quality fresh produce for retailers and consumers as well as increasing economic opportunities for farmers in India.

The joint investment is beneficial for all parties involved. With Walmart and Flipkart strengthening their direct sourcing of fresh produce, while Ninjacart will expand its customer base reaching new markets and gaining exposure. 

Who is Ninjacart?

Ninjacart was founded in 2015. The company uses sophisticated algorithms - built in house - and leverages Big Data, predictive analytics, mobile applications and IoT to provide a just-in-time supply chain. 


Ninjacart in figures:

Collection centers: 200

Warehouses: 1,200

Fresh produce moved: 1,400 tons (per day)

Farmer suppliers: 44,000

Customer base: 60,000 stores and restaurants in seven cities

Ninjacart, boasts 100% traceability along the supply chain, with food waste down to 1% compared with 35% food waste in traditional supply chains.

“Ninjacart wants to make food safer and more accessible, while ensuring a fair price for everyone involved. We are excited that Flipkart and Walmart are joining us to make this vision a reality and showing confidence in our technology and business model. With their support, we see new possibilities to improve the lives of our farmers, retailers and restaurant partners,” commented Thirukumaran Nagarajan, CEO and Co-founder of Ninjacart.

For more information on all topics for Procurement, Supply Chain & Logistics - please take a look at the latest edition of Supply Chain Digital magazine.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 


Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 

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