May 17, 2020

UK retailer Iceland works with JDA Software to optimise sales and margins

jda software
Category Management
Nye Longman
2 min
UK retailer Iceland works with JDA Software to optimise sales and margins
JDA Software has announced that Iceland, a leading UK frozen food retailer, has chosen to implement four JDA Category Management products to optimise sa...

JDA Software has announced that Iceland, a leading UK frozen food retailer, has chosen to implement four JDA Category Management products to optimise sales and margins across over 860 stores.

Iceland has used JDA® Space Planning™, JDA® Advanced Warehouse Replenishment™ and JDA® Advanced Store Replenishment™ for the past 20 years.  Iceland will begin its implementation of JDA® Floor Planning™, JDA® Category Knowledge Base™, JDA® Assortment Optimization™ and JDA® Planogram Generator in April.

With its stores located across the UK, Iceland has historically been challenged to tailor its products to varying consumer preferences on a regional basis. The company now wants to build on its 45-year track record of success by tailoring its product assortment to localised consumer needs.

Neil Hayes, merchandising and format development director at Iceland said: “As competition increases, Iceland continues to differentiate itself by recognising and meeting localised consumer preferences better than other retailers.”

“By leveraging the power and automated capabilities of our new JDA solutions to produce store-specific planograms and tailored customer assortments, we are looking to drive increased sales and margins across all our stores.”

Franck Lheureux, regional vice president, sales, EMEA, at JDA said: “JDA has already partnered with Iceland to optimise its space planning and replenishment functions. Now we are embarking on the next era, as new Category Management solutions helps Iceland create localised assortments in a time- and cost-efficient manner. We’re looking forward to implementing these new solutions and delivering them via the JDA Cloud Services model to add additional value.”

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 


Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 

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