May 17, 2020

Three key ways to tackle the supply chain in 2020

Supply Chain
Sean Galea-Pace
2 min
With 2020 now underway, Thomas Net has revealed several ways how the new year can be tackled successfully in the supply chain space
With 2020 now underway, Thomas Net has revealed several ways the new year can be tackled successfully in the supply chain space. Supply Chain Digital ta...

With 2020 now underway, Thomas Net has revealed several ways the new year can be tackled successfully in the supply chain space. Supply Chain Digital takes a closer look.

  1. Risk Management

Risk management is considered the primary concern of all CEOs and CPOs of companies. Supply chain managers must guard against cyberattacks and ensure that their cybersecurity approach is working correctly. The risk can be mitigated in ways such as: improving supply chain visibility, conducting a supply chain audit, managing the risk of raw material price volatility with financial hedges and improving supplier scorecards to ensure they are appropriate for individual suppliers rather than using a one-size-fits-all approach.

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  1. Responsible Sourcing

A green approach is becoming increasingly important to companies’ strategies. With all organisations operating with a firm Corporate Social Responsibility (CSR) approach in place, sourcing ethically is considered a key component to success. Sustainability revolves around several important areas such as human rights being respected, wages are paid fairly, factories are safe and the environment is impacted as little as possible.

  1. Supply Chain Transparency

Customers want clarity. It is expected that traceability will continue to become more prevalent and could reach the point where customers will be able to scan a product’s barcode at the point of sale and access data about its entire journey through the supply chain.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

supplychain
IBM
Pandora
omnichannel
2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 

 

Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 
 

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