May 17, 2020

Target Canada closes all 133 stores and sheds 17,000 jobs

Target Canada
North American SCM
Admin
2 min
The retail business never really got off the ground in Canada
Follow @SamJermy and @SupplyChainD on Twitter.American discount retailer Target has announced its exit from Canada, after a highly-anticipated but ultim...

Follow @SamJermy and @SupplyChainD on Twitter.

 

American discount retailer Target has announced its exit from Canada, after a highly-anticipated but ultimately disastrous launch only two years earlier.

The Canadian subsidiary of the Minneapolis-based firm, which has filed for bankruptcy protection, will close all of its 133 stores across the country and leave 17,600 employees out of work.

"After a thorough review of our Canadian performance and careful consideration of the implications of all options, we were unable to find a realistic scenario that would get Target Canada to profitability until at least 2021," said Brian Cornell, who was named chief executive officer only six months ago.

"With the full support of Target Corporation's board of directors, we have determined that it is in the best interest of our business and our shareholders to exit the Canadian market and focus on driving growth and building further momentum in our US business," he said.

Target was among the first of a wave of US retailers opening stores in Canada that also included Nordstrom, Saks and J. Crew.

The slew of stores ranging from big box out of town outlets to high end department stores have been plotting ambitious growth north of the Canada-US border.

The allure was supposedly higher sales per square foot in Canadian malls compared to their American counterparts in recent years.

For more information on Target Canada’s supply chain management disaster, please visit: http://www.supplychaindigital.com/supplychainmanagement/4/Rough-Landing-for-Target-Canadas-Supply-Chain-Leaves-Other-Retailers-Wary

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

supplychain
IBM
Pandora
omnichannel
2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 

 

Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 
 

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