SunLink bolsters supply chain and logistics operations with new hires
Renewable energy specialist SunLink has announced the appointment of two industry veterans to optimise its supply chain and accelerate growth.
The firm has appointed Grumeet Grewal as vice president of Supply Chain and Logistics and Becky Sutro as vice president, Strategic Sourcing and Supplier Quality.
Grewal joins SunLink most recently from SPARQ Systems where he served as vice president, Manufacturing & Supply Chain.
He brings more than 24 years of operations experience with proven success leading supply chain operations teams to manage contract manufacturers in start-up as well as multi-billion dollar technology companies.
Sutro most recently held the position of director of Product Engineering Manufacturing Design for Cost at SanDisk where she led product cost forecasting, business process implementation and design for cost.
Both hires follow the recent appointment of Chief Operating Officer Martin Lynch who upon his arrival began to immediately address scaling the company’s supply chain and logistics operations to accommodate SunLink’s growth amidst a year of unprecedented solar industry growth and adoption.
According to the latest U.S. Solar Market Insight Report by GTM Research and the Solar Energy Industry Association (SEIA), the U.S. solar market continued its years-long expansion in the second quarter of 2017 as the industry installed 2,387 megawatts of solar photovoltaics, the largest total in a second quarter to date.
“As one of the most comprehensive providers of solar mounting systems in the industry, we’re committed to providing our customers with the highest quality and best value,” said Martin Lynch, Chief Operating Officer of SunLink.
“With EPCs and developers increasingly taking on more large-scale utility projects around the world, we believe it’s important to not only secure best pricing to maximise profitability for their projects, but also provide increased transparency on how we manage our supply chain for greater business visibility.”
Pandora and IBM digitise jewellery supply chain
Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery.
The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales.
A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.
Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs.
Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption.
"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added.
Pandora’s pivot to digital
The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand.
“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”
Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”.