Sprint drafts in Scopeworker to enable supply chain digitisation
The supply chain digitisation software, Scopeworker, is to partner with Sprint to help digitise the company's multi-billion-dollar supply chain.
Following successful trials in which double-digit percentage savings for Sprint's procurement department were consistently generated, Scopeworker will engage in multiple programmes to automate cost, time and quality efficiencies.
The Sprint programmes are major, multi-year investments that will dramatically improve its network coverage, reliability and speed.
Scopeworker says it “simplifies the world's most complex services supply chains with an uncomplicated digital transformation”.
Its web platform and mobile apps real-time automate engagement between buyers, suppliers and workers.
Sean Yazbeck, Scopeworker’s founder, said: “We're pleased to see Sprint's bold decision to embrace a digital transformation of their supply chain was immediately rewarded."
Cyril Pourrat, Sprint's Vice President of Procurement and Supply Chain, said: “We chose Scopeworker's platform because it's disrupting the supply chain and changing the way carriers build and operate networks.
“The platform allows our Network team to have full visibility to all field-based transactions and track metrics, including cost savings."
According to industry studies, Scopeworker's digitised marketplace automates procurement savings of up to 30% and increases workforce productivity by up to 30%.
Stakeholders engage A.I. Analytics for end-to-end transparency of budget, productivity and real-time management by exception. External systems including ERPs, databases and IoT devices are aggregated and their engagement automated.
Sprint's Chief Procurement Officer, Mariano Legaz, stated: “As we prepare to deliver the nation's first 5G mobile network in the first half of 2019, the Scopeworker system will help ensure Sprint receives the best, market-based pricing for construction services.”
Pandora and IBM digitise jewellery supply chain
Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery.
The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales.
A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.
Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs.
Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption.
"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added.
Pandora’s pivot to digital
The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand.
“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”
Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”.