May 17, 2020

Solving the automation challenge for manufacturers with K3 Syspro

k3 syspro
systems integration
Dale Benton
2 min
K3 Syspro unveils Dataswitch, a systems integration and data manipulation tool, to solve the automation problem
A purpose built systems integration and data manipulation tool, enabling business to become more efficient through automating processes, has been releas...

A purpose built systems integration and data manipulation tool, enabling business to become more efficient through automating processes, has been released by K3 Syspro.

With only eight percent of manufacturers having a significant understanding of Industry 4.0 process, and 64 percent of these looking towards automation software, the release of Dataswitch comes at the right time.

Cathie Hall, Managing Director of K3 Syspro, said: “There is a lot of technology already implemented into manufacturing and businesses are generally good at recognising there is a need for new systems, and implementing them. The problem is that many businesses are doing this at the point of need, rather than stepping back and looking at their overall technology strategy. The result is a number of disparate systems that automate certain areas of the supply chain, but which do not communicate or integrate with each other for complete automation.

“DataSwitch solves this problem by enabling businesses to communicate and integrate various business systems, setting up unique work streams from one single source. It fills the integration gap that many manufacturing businesses are missing, and can empower people to automate without the need for any technical skills.”

Dataswitch harnesses the Internet of Things to integrate front-office and back-office management and production systems, to help manufacturing businesses better manage, utilise and analyse the data available to them.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 


Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 

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